The SAGE Encyclopedia of Quality and the Service Economy, 1st Edition

  • Su Mi Dahlgaard-Park
  • Published By: SAGE
  • ISBN-10: 1483346358
  • ISBN-13: 9781483346359
  • DDC: 658.4
  • Grade Level Range: College Freshman - College Senior
  • 1008 Pages | eBook
  • Original Copyright 2015 | Published/Released July 2016
  • This publication's content originally published in print form: 2015
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About

Overview

This book explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values?