Cengage Learning

Social Skills, 1st Edition

  • Volume 4
  • Published By:
  • ISBN-10: 1410317730
  • ISBN-13: 9781410317735
  • DDC: 302
  • Grade Level Range: 9th Grade - College Senior
  • 1800 Pages | eBook
  • Original Copyright 2016 | Published/Released September 2015
  • This publication's content originally published in print form: 2016

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About

Overview

Written in an engaging question and answer style, each volume covers 50 topics with overviews and scenarios to help public library patrons and students work through the real-life application of the principles covered. Each volume includes an extensive resource section listing organizations, support groups, websites, and more.

Features and Benefits

  • Easy-to-read, friendly text.
  • Engaging Q&A style.
  • Fully illustrated.
  • List of sources, both print and electronic, for further research.
  • List of organizations and associations pertinent to the volume's topic.
  • Fully indexed.

Alternate Formats

  • Paperback Edition

    ISBN-10: 1410317641 | ISBN-13: 9781410317643

Table of Contents

Overview: Interpersonal Communication Skills.
Section I: VERBAL OR SPOKEN.
Language, Tone, Pitch, and Audience.
Face-to-Face Conversations.
Telephone or Remote Web Conference.
Verbal Communication via Other Media Presentations.
Section II: NONVERBAL.
Why Does Nonverbal Communication Matter?
Active or Reflective Listening.
Body Language.
Projecting and Interpreting Nonverbal Cues and Signals.
How Emotions and Stress Impact Nonverbal Communications.
Section III: WRITTEN AND GRAPHIC COMMUNICATION.
Know Your Audience.
Personal vs. Professional Writing: Letters, E-mails, Memos, and Texts.
Professional Writing for Publication.
Posting on Social Networks.
Communicating through Graphics.
Overview: Organizational, Problem-Solving and Decision-Making, and Conflict Resolution Skills.
Section I: GETTING ORGANIZED AND PROJECT MANAGEMENT SKILLS.
Skills Needed to Organize Projects.
Developing Organizational Skills.
Applying Organizational Skills to Manage Projects.
Different Organizational Systems.
Section II: PROBELM SOLVING AND DECISION MAKING.
Key Problem-Solving Skills.
Developing Problem-Solving Skills.
Problem Solving in the Workplace.
Decision-Making Strategies.
Section II: CONFLICT RESOLUTION SKILLS.
How and Why Does Conflict Occur?
Tips and Techniques for Managing and Resolving Conflict.
Mediating Conflict.
Regulating Stress and Emotions.
Overview: Entering the Workplace: Professional Ethics, Etiquette, and Conduct.
Section I: PROFESSIONAL ETHICS.
Fundamental Workplace Ethics: What Are They?
Ethics Policies and Codes of Conduct.
Examples of Employee Misconduct and Unethical Behavior.
Reporting Misconduct.
Section II: WORKPLACE ETIQUETTE AND CONDUCT.
Making First Impressions.
Proper Meeting Etiquette.
Professional Attire and Workspace Appearance.
Basics of International Business Etiquette.
Overview: Teamwork, Collaboration, and Leadership Skills.
Section I: TEAMWORK SKILLS AND DEVELOPING HEALTHY TEAM DYNAMICS.
Understanding Team Culture.
Recognizing and Appreciating Diversity among Your Team.
Identifying Your Strengths and Weaknesses.
Overcoming Obstacles and Conflicts.
Section II: NEGOTIATION SKILLS.
Formal Negotiations.
Informal Negotiations.
How Are Persuading, Influencing, and Negotiation Skills Related?
The Art of Compromise.
Section III: LEADERSHIP SKILLS.
What Makes an Effective Leader?
Developing Leadership Skills.
Different Leadership Styles.