Performance Measurement and Performance Indicators in Libraries: A Framework for Practitioners, 1st Edition

  • Leo Appleton
  • Published By: Chandos Publishing
  • ISBN-10: 0081002556
  • ISBN-13: 9780081002551
  • DDC: 025.5
  • Grade Level Range: College Freshman - College Senior
  • 208 Pages | eBook
  • Original Copyright 2016 | Published/Released January 2019
  • This publication's content originally published in print form: 2016

  • Price:  Sign in for price

About

Overview

This title explores performance measurement and indicators in library services.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
Contents.
About the Author.
1: Introduction.
2: What Do KPIs Have to Do With Libraries?.
3: A Brief History of Evaluation and Performance Measurement in Libraries.
4: Developing a Culture of Performance Measurement.
5: Performance Measurement in the Digital Age.
6: Quantitative Methods of Performance Measurement.
7: Qualitative Methods for Performance Measurement.
8: Mixed Methods for Performance Measurement.
9: An Overview of Key Performance Indicators.
10: How Can KPIs Be Used in Performance Measurement?.
11: Case Studies.
12: Using KPIs in Your Library and Information Service.
13: Final Reflections Performance Measurement and Performance Indicators.
References.
Appendix A Kingston University, Key Performance Indicators and Service Standards.
Appendix B NHS, Template to Support the Creation and Sharing of Quality Metrics: GMC Survey Scores.
Appendix C NHS, Template to Support the Creation and Sharing of Quality Metrics: LQAF Compliance.
Appendix D NHS, Template to Support the Creation and Sharing of Quality Metrics: Openathens.
Appendix E British Library, Example of Strategic Performance Dashboard, 2016/17 from the British Library.
Appendix F Edge Hill University, Learning Services: Key Performance Indicators.
Appendix G Mcmaster University Library Scorecard.
Index.