eBook Social Skills, 1st Edition

  • Volume 4
  • Published By:
  • ISBN-10: 1410317730
  • ISBN-13: 9781410317735
  • DDC: 302
  • Grade Level Range: 9th Grade - College Senior
  • 1800 Pages | eBook
  • Original Copyright 2016 | Published/Released September 2015
  • This publication's content originally published in print form: 2016
  • Price:  Sign in for price

About

Overview

Written in an engaging question and answer style, each volume covers 50 topics with overviews and scenarios to help public library patrons and students work through the real-life application of the principles covered. Each volume includes an extensive resource section listing organizations, support groups, websites, and more.

Features and Benefits

  • Easy-to-read, friendly text.
  • Engaging Q&A style.
  • Fully illustrated.
  • List of sources, both print and electronic, for further research.
  • List of organizations and associations pertinent to the volume's topic.
  • Fully indexed.

Alternate Formats

  • Paperback Edition

    ISBN-10: 1410317641 | ISBN-13: 9781410317643

Table of Contents

Overview: Interpersonal Communication Skills.
Section I: VERBAL OR SPOKEN.
Language, Tone, Pitch, and Audience.
Face-to-Face Conversations.
Telephone or Remote Web Conference.
Verbal Communication via Other Media Presentations.
Section II: NONVERBAL.
Why Does Nonverbal Communication Matter?
Active or Reflective Listening.
Body Language.
Projecting and Interpreting Nonverbal Cues and Signals.
How Emotions and Stress Impact Nonverbal Communications.
Section III: WRITTEN AND GRAPHIC COMMUNICATION.
Know Your Audience.
Personal vs. Professional Writing: Letters, E-mails, Memos, and Texts.
Professional Writing for Publication.
Posting on Social Networks.
Communicating through Graphics.
Overview: Organizational, Problem-Solving and Decision-Making, and Conflict Resolution Skills.
Section I: GETTING ORGANIZED AND PROJECT MANAGEMENT SKILLS.
Skills Needed to Organize Projects.
Developing Organizational Skills.
Applying Organizational Skills to Manage Projects.
Different Organizational Systems.
Section II: PROBELM SOLVING AND DECISION MAKING.
Key Problem-Solving Skills.
Developing Problem-Solving Skills.
Problem Solving in the Workplace.
Decision-Making Strategies.
Section II: CONFLICT RESOLUTION SKILLS.
How and Why Does Conflict Occur?
Tips and Techniques for Managing and Resolving Conflict.
Mediating Conflict.
Regulating Stress and Emotions.
Overview: Entering the Workplace: Professional Ethics, Etiquette, and Conduct.
Section I: PROFESSIONAL ETHICS.
Fundamental Workplace Ethics: What Are They?
Ethics Policies and Codes of Conduct.
Examples of Employee Misconduct and Unethical Behavior.
Reporting Misconduct.
Section II: WORKPLACE ETIQUETTE AND CONDUCT.
Making First Impressions.
Proper Meeting Etiquette.
Professional Attire and Workspace Appearance.
Basics of International Business Etiquette.
Overview: Teamwork, Collaboration, and Leadership Skills.
Section I: TEAMWORK SKILLS AND DEVELOPING HEALTHY TEAM DYNAMICS.
Understanding Team Culture.
Recognizing and Appreciating Diversity among Your Team.
Identifying Your Strengths and Weaknesses.
Overcoming Obstacles and Conflicts.
Section II: NEGOTIATION SKILLS.
Formal Negotiations.
Informal Negotiations.
How Are Persuading, Influencing, and Negotiation Skills Related?
The Art of Compromise.
Section III: LEADERSHIP SKILLS.
What Makes an Effective Leader?
Developing Leadership Skills.
Different Leadership Styles.