Case Studies on Digital Government, 1st Edition

  • Published By:
  • ISBN-10: 1599041790
  • ISBN-13: 9781599041797
  • Grade Level Range: College Freshman - College Senior
  • 361 Pages | eBook
  • Original Copyright 2007 | Published/Released July 2007
  • This publication's content originally published in print form: 2007

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About

Overview

IT practitioners in government and computer science programs represent a significant population of professionals constantly attempting to obtain information on the latest research in public management, digital government, and other governmental information management subject matter. Case Studies on Digital Government is the first book dedicated to detailed case studies of information management in government.

Case Studies on Digital Government includes cases from local, state, Federal, and international governments, covering a wide variety of technologies such as geographic information systems, enterprise resource planning, Web-based customer response systems, and cross-agency shared systems. It contains case studies written by practitioners, while most case studies in the public sector have been written by researchers. The practitioners' in-depth knowledge bring a reality to the cases that readers will find stimulating as well as instructive.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Case Studies on Digital Government: Table of Contents.
Foreword.
Preface.
Acknowledgments.
1: State of Wisconsin IT: Destroying the Barriers to Borderless Government.
2: Westchester County Case Study.
3: Repairing the Broken Information Technology Department.
4: Becoming an Enterprise: Developing an E-Governance Structure in Nevada County, California.
5: IT Governance at the City of Naperville, Illinois.
6: Cutting the Red Tape to Go Paperless.
7: Implementation of a Computerized Maintenance Management System (CMMS) for the City of Naperville Department of Public Utilities.
8: Insuring a Successful ERP Implementation: Lessons Learned from a Failed Project at a State Public University.
9: To Shop and Buy in L.A.: Mining Cost Out of Old Processes in Building a New Supply Chain for the City of Los Angeles.
10: Technology Contracting in the Public Sector.
11: GovBenefits.gov: A Case Study in Government-to-Citizen Interaction.
12: Tampa, Florida Internet-Based Customer Service Center.
13: Conquering the Invasion of Technology: E-Government and Property Tax Collections in the Stonewall County Tax Commissioner's Office.
14: Alaska Federal Health Care Access Network: Deploying Telemedicine Services in the 49th State.
15: YerelNet (Local Network): A Web Portal and Web-Enabled Communication Platform for Turkish Local Governments.
16: The New York State Web Site: Accommodating Diversity Through a Distributed Management Structure.
17: Bureau of Housing Services (BHS).
18: A Collaborative Communications Center and Public Safety Data Systems.
19: The Challenges of Building a Knowledge Management System for Local Collaboration.
20: Using GIS to Generate Spatial Datasets for Public Management and Analysis: A Description of the Enterprise Zone Fiscal Impact Project in Indiana.
21: The Techonomic Divide.
About the Editor.
Index.