Best Practices and New Perspectives in Service Science and Management, 1st Edition

  • Patricia Ordonez de Pablos
  • Published By:
  • ISBN-10: 1466638958
  • ISBN-13: 9781466638952
  • DDC: 658
  • Grade Level Range: College Freshman - College Senior
  • 347 Pages | eBook
  • Original Copyright 2013 | Published/Released July 2013
  • This publication's content originally published in print form: 2013

  • Price:  Sign in for price



Provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Editorial Advisory Board.
List of Reviewers.
Table of Contents.
Detailed Table of Contents.
1: Service Quality Evaluation Method for Community-Based Software Outsourcing Process.
2: Creating Effective Customer Solutions: A Process-Oriented Perspective.
3: Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics.
4: Situated Service-Oriented Modeling.
5: An IT Service Engineering and Management Framework (ITS-EMF).
6: DNA Model of IT Service Assets.
7: Identification of Attributes of TQM in an Educational Institute: A System Model.
8: An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems.
9: The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent.
10: A Study on Relationships Among Software Engineering Capabilities in Japan Using Panel Analysis.
11: Value-Adding to Public Services Through the Adoption of Lean Thinking.
12: A Modeling Framework for Analyzing the Viability of Service Systems.
13: A Business Model Approach for Service Engineering in the Internet of Services.
14: Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks.
15: Customer Integration in Innovation Processes via Operating Information Systems.
16: A Method for the Management of Service Innovation Projects in Mature Organizations.
17: How IT-Enabled Services Can Help to Change our World: Building Networks for the Energy-Efficient City of Tomorrow.
18: Mobile Emergency Management Services Targeting Large Public Events.
19: MoBiFlow: Principles and Design of a Workflow System for Molecular Biology.
20: uRun: A Framework for User-Generated Mobile Services in the Health and Fitness Domain.
21: An Information and Cooperation Portal for Supporting Public Authorities and Organizations with Safety and Security Responsibilities Before and During Large Public Events.
Compilation of References.
About the Contributors.