Information Technology Governance and Service Management: Frameworks and Adaptations, 1st Edition

  • Published By:
  • ISBN-10: 1605660094
  • ISBN-13: 9781605660097
  • DDC: 658.4038
  • Grade Level Range: College Freshman - College Senior
  • 519 Pages | eBook
  • Original Copyright 2008 | Published/Released February 2009
  • This publication's content originally published in print form: 2008

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Provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. Includes perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.