The Moderator's Survival Guide, 1st Edition

  • Published By:
  • ISBN-10: 0124047149
  • ISBN-13: 9780124047143
  • DDC: 004.2
  • Grade Level Range: College Freshman - College Senior
  • 364 Pages | eBook
  • Original Copyright 2013 | Published/Released June 2014
  • This publication's content originally published in print form: 2013

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The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
Survival Stories.
List of Videos.
List of Situations.
Author BIOS.
1: Your Moderation Toolkit.
2: Moderation Matters: Power, Responsibility, and Style.
3: In the Trenches: Six Steps for Handling Situations.
4: Mix and Match: Your Moderation Patterns Toolbox.
5: Your Survival Guide.
6: Recruiting Mishaps: Participants You Weren’t Expecting.
7: Participant Misconceptions: Not What the Participant was Expecting.
8: Some Guidance Required: Participants in Need of Shepherding.
9: Make it Work: Handling Technical Obstacles.
10: Is this Right? Responding to Uncertain Participants.
11: What’s Going on? Recovering from External Interruptions.
12: Get on Track: Overcoming Momentum Blockers.
13: Take the Wheel: Guiding Wayward Participants.
14: A Delicate Touch: Addressing Sensitive Situations.
15: Uncomfortable Interactions: Responding to Awkward Situations.
16: Safety First: Minimizing Emotional and Physical Distress.
17: Improving Your Skills.
18: An Ounce of Prevention: Avoiding and Mitigating Situations.
19: Sharpening Steel: How to Improve Your Skills and Help Others Improve Theirs.
Appendix A: What to Say.
Appendix B: Preparing for a Successful Session.
Appendix C: Resources.