Library Performance and Service Competition, 1st Edition

  • Larry Nash White
  • Published By: Chandos Publishing
  • ISBN-10: 178063126X
  • ISBN-13: 9781780631264
  • DDC: 025.1
  • Grade Level Range: College Freshman - College Senior
  • 152 Pages | eBook
  • Original Copyright 2008 | Published/Released September 2014
  • This publication's content originally published in print form: 2008

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A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.

Table of Contents

Front Cover.
Half Title Page.
Other Frontmatter.
Title Page.
Copyright Page.
List of Figures and Tables.
About the Author.
List of Acronyms.
1: How Long Have We Been Counting Things? An Overview of Library Service Performance Assessment.
2: Aligning the Performance Assessment Process.
3: A Concise Overview of Current Library Service Competition.
4: Know Things First: Identifying Strategic Information Needs.
5: ‘Knowns’ Are Really Verbs: Using Innovation to Transform the ‘Knowns’ into Potential Strategic Responses.
6: Improving Potential Strategic Responses through Access, Accountability and Alignment.
7: Wash. Rinse. Repeat. Strategic Responses Are an Ongoing Process.
Appendix: Template Forms for Developing Strategic Responses.