Managing It Outsourcing Performance, 1st Edition

  • Published By:
  • ISBN-10: 1605667978
  • ISBN-13: 9781605667973
  • DDC: 004.068
  • Grade Level Range: College Freshman - College Senior
  • 256 Pages | eBook
  • Original Copyright 2010 | Published/Released February 2011
  • This publication's content originally published in print form: 2010

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About

Overview

This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Table of Contents.
Foreword.
Preface.
1: Outsourcing Opportunities.
2: Theoretical Foundations.
3: Critical Success Factors.
4: Value Configurations.
5: Maturity in Outsourcing Relationships.
6: Costs, Benefits, and Risks.
7: Knowledge Transfer.
8: Outsourcing Performance.
9: Outsourcing Governance.
10: Case Study Research.
11: Conclusion.
12: Selected Readings.
13: Dynamics of Outsourcing Relationships.
14: The Role of the CIO.
About the Authors.
Index.