Half Title Page.
Notes on Contributors.
Introduction: Crisis Communication: Defining the Beast and De-Marginalizing Key Publics.
1: Crisis and Allied Fields.
2: Parameters for Crisis Communication.
3: Crisis Communication and Its Allied Fields.
4: Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years.
5: Methodological Variety.
6: Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina.
7: Regaining Altitude: A Case Analysis of the Jetblue Airways Valentine's Day 2007 Crisis.
8: The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings.
9: Are They Practicing What We are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents.
10: Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory.
11: How do Past Crises Affect Publics' Perceptions of Current Events? an Experiment Testing Corporate Reputation during an Adverse Event.
12: Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact.
13: The Practice.
14: “We Tell People. It's up to Them to Be Prepared.” Public Relations Practices of Local Emergency Managers.
15: Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling Theacute Stage of “Hard” Emergencies at the Tactical Level.
16: Specific Applications.
17: Oil Industry Crisis Communication.
18: Educational Crisis Management Practices Tentatively Embrace the New Media.
19: FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies.
20: Effective Public Relations in Racially Charged Crises: Not Black or White.
21: Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity.
22: Technology and Crisis Communication.
23: New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses.
24: Organizational and Media Use of Technology during Fraud Crises.
25: Organizational Use of New Communication Technology in Product Recall Crises.
26: Global Crisis Communication.
27: Crisis Communication, Complexity, and the Cartoon Affair: A Case Study.
28: Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings.
29: Negotiating Global Citizenship: Mattel's 2007 Recall Crisis.
30: Celebrating Expulsions? Crisis Communication in the Swedish Migration Board.
31: Theory Development.
32: Crisis Communicators in Change: From Plans to Improvisations.
33: Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue.
34: Crisis-Adaptive Public Information: A Model for Reliability in Chaos.
35: Communicating before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices.
36: Who Suffers? the Effect of Injured Party on Attributions of Crisis Responsibility.
37: The Dialectics of Organizational Crisis Management.
38: Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions during Crisis Events.
39: Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis.
40: Future Research Directions.
41: Future Directions of Crisis Communication Research: Emotions in Crisis – the Next Frontier.
42: Complexity and Crises: A New Paradigm.
43: Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal.
44: Toward a Holistic Organizational Approach to Understanding Crisis.
45: What Is a Public Relations “Crisis?” Refocusing Crisis Research.
46: Crisis and Learning.
47: Pursuing Evidence-Based Crisis Communication.