Cases on Managing E-Services, 1st Edition

  • Published By:
  • ISBN-10: 1605660655
  • ISBN-13: 9781605660653
  • DDC: 658.872
  • Grade Level Range: College Freshman - College Senior
  • 315 Pages | eBook
  • Original Copyright 2008 | Published/Released December 2008
  • This publication's content originally published in print form: 2008

  • Price:  Sign in for price



Presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Provides concrete examples of successes and pitfalls of e-services management and also offers a definition and typology of e-services and their main characteristics through theoretical papers and case studies.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
List of Reviewers.
Table of Contents.
Detailed Table of Contents.
Issues and Challenges of E-Services.
Services, E-Services, and Nonservices.
Developing Measures and Standards for the European Electronic Signatures Market.
Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region.
Self-Service Systems: Quality Dimensions and Users' Profiles.
Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press?.
Cases on Business-to-Consumer E-Services. Developing an Online Store for the Niche Market.
Emerging E-Services in Accounting: A Longitudinal Case Study.
eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective.
eBay: An E-Titan Success Story.
Cases on Business-to-Business E-Services.
Limitations and Perspectives on Use of E-Services in Engineering Consulting.
The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark.
Evolution of Online Financial Trading Systems: E-Service Innovations in the Brokerage Sector.
Cases on E-Government.
The Case of Roskilde University E-Services.
E-Services in Danish Research Libraries: Issues and Challenges at Roskilde University Library.
Introducing E-Procurement in a Local Healthcare Agency.
Providing Telemental Health Services after Disasters: A Case Based on the Post-Tsunami Experience.
vGOV: Remote Video Access to Government Services.
Compilation of References.
About the Contributors.