Strategic Knowledge Management in Multinational Organizations, 1st Edition

  • Published By:
  • ISBN-10: 1599046326
  • ISBN-13: 9781599046327
  • Grade Level Range: College Freshman - College Senior
  • 405 Pages | eBook
  • Original Copyright 2007 | Published/Released December 2007
  • This publication's content originally published in print form: 2007

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About

Overview

Knowledge management (KM) has been implemented in many organizations with impressive success; however, many KM initiatives fail due to a lack of understanding of operational complexities. For multinational organizations, the level of complexity increases many times over.

Strategic Knowledge Management in Multinational Organizations presents a comprehensive set of investigations of a wide range of environmental factors, both internal and external, that contribute to the key challenge of complexity in KM. These factors include culture, technology, communications, infrastructure, and learning and leadership structures. With its inclusive coverage of the salient issues, this reference publication provides libraries with a single source for the defining research on KM in multinational contexts.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Table of Contents.
Detailed Table of Contents.
Preface.
1: Organization.
2: HRM Practices and Knowledge Transfer in Multinational Companies.
3: Knowledge Creation in Commitment-Based Value Networks in Multinational Organizations.
4: The Impact of Group Relationships on Knowledge Sharing: A Cross-Cultural Study.
5: Why First–Level Call Center Technicians Need Knowledge Management Tools.
6: KAFRA: A Context-Aware Framework of Knowledge Management in Global Diversity.
7: The Role of Culture in Knowledge Management: A Case Study of Two Global Firms.
8: Technology.
9: KM Technologies and the Organizational LOE: The Unintended Consequence of Constant Organizational Change.
10: Architecting Knowledge Management Systems.
11: Global Knowledge Management Technology Strategies and Competitive Functionality.
12: Comparing Cultural and Political Perspectives of Data, Information, and Knowledge Sharing in Organisations.
13: Technology Trends in Knowledge Management Tools.
14: Learning.
15: Improving Global Knowledge Management Through Inclusion of Host Country Workforce Input.
16: Developing a Standardization Best Practice by Cooperation Between Multinationals.
17: The Building of Intellectual Capital Statements in Multinationals: Challenges for the Future.
18: Knowledge Management in Research Joint Ventures.
19: CRM Practices and Resources for the Development of Customer–Focused Multinational Organizations.
20: Organizational Learning Process: Its Antecedents and Consequences in Enterprise System Implementation.
21: Leadership.
22: Managing Knowledge Diversity in Distributed Organizational Structures.
23: Knowledge Management Success: Roles of Management and Leadership.
24: Strategic Knowledge Management in Matrix Multinational Organizations.
25: A Cross–National Comparison of Knowledge Management Practices in Israel, Singapore, the Netherlands, and the United States.
26: Developing a Global CRM Strategy.
Compilation of References.
About the Contributors.
Index.