Information and Communication Technologies Management in Turbulent Business Environments, 1st Edition

  • Published By:
  • ISBN-10: 1605664251
  • ISBN-13: 9781605664255
  • Grade Level Range: College Freshman - College Senior
  • 423 Pages | eBook
  • Original Copyright 2008 | Published/Released March 2009
  • This publication's content originally published in print form: 2008

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Informs today's business managers of important ICT strategy in changing business environments, techniques for effective ICT development, and ICT challenges for the future.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Table of Contents.
1: ICT Strategy in Changing Business Environments.
2: Review of Current ICT Developments.
3: Linking Information to Business Strategies and Decision Making.
4: Developing and Implementing an ICT Strategy.
5: Strategic Alliances through the Use of ICT.
6: Planning and Managing ICT Change.
7: Techniques for Effective ICT Development.
8: Identifying Opportunities for Using ICT.
9: Introduction to Current Techniques for Effective ICT Development.
10: System Development and Project Management.
11: Critical Success Factors for ICT Development.
12: Impediments to the Successful Implementation of ICT.
13: Learning from Failures.
14: ICT Challenges for the Future.
15: Drivers and Barriers for ICT Development.
16: Current Developments and Diffusions in ICT: ERP, SCM, CRM.
17: E-Technology: E-Business, Intranet, Extranet, Internet.
18: Knowledge Management.
19: Security and Risk Management.
20: Selected Readings.
21: Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines.
22: Competing in the Age of Information Technology in a Developing Economy: Experiences in an Indian Bank.
23: Developing a Telecommunication Operation Support Systems (OSS): The Impact of a Change in Network Technology.
24: Nazar Foods Company: Business Process Redesign under Supply Chain Management Context.
25: The Expansion Plan of TeleDoc: What and How Much of the Technology Employed Is to Change?.
26: Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics.
About the Authors.