Table of Contents.
1: ICT Strategy in Changing Business Environments.
2: Review of Current ICT Developments.
3: Linking Information to Business Strategies and Decision Making.
4: Developing and Implementing an ICT Strategy.
5: Strategic Alliances through the Use of ICT.
6: Planning and Managing ICT Change.
7: Techniques for Effective ICT Development.
8: Identifying Opportunities for Using ICT.
9: Introduction to Current Techniques for Effective ICT Development.
10: System Development and Project Management.
11: Critical Success Factors for ICT Development.
12: Impediments to the Successful Implementation of ICT.
13: Learning from Failures.
14: ICT Challenges for the Future.
15: Drivers and Barriers for ICT Development.
16: Current Developments and Diffusions in ICT: ERP, SCM, CRM.
17: E-Technology: E-Business, Intranet, Extranet, Internet.
18: Knowledge Management.
19: Security and Risk Management.
20: Selected Readings.
21: Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines.
22: Competing in the Age of Information Technology in a Developing Economy: Experiences in an Indian Bank.
23: Developing a Telecommunication Operation Support Systems (OSS): The Impact of a Change in Network Technology.
24: Nazar Foods Company: Business Process Redesign under Supply Chain Management Context.
25: The Expansion Plan of TeleDoc: What and How Much of the Technology Employed Is to Change?.
26: Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics.
About the Authors.