Editorial Advisory Board.
List of Reviewers.
Table of Contents.
Detailed Table of Contents.
1: Theoretical and Conceptual Issues.
2: Designing, Implementing, and Evaluating User–Centered and Citizen–Centered E–Government.
3: A User–Centric Approach in E–Governmant Policies: The Path to Effectiveness?.
4: Evaluating the Impact of E–Government on Citizens: Cost–Benefit Analysis.
5: Effectiveness of E–Government in Delivering Services.
6: An Evaluation Framework for E–Government Projects.
7: Images of Citizenship: A Content Analysis of Local Government Websites in the United States.
8: Innovation in Democratic E–Governance: Benefitting from Web 2.0 Applications in the Public Sector.
9: Reducing the Administrative Burden by Online Information and Referral Services.
10: Issues and Challenges.
11: Transparency and E–Government in Developing Countries: The Case of Latin–American Municipalities.
12: Human Factors in Implementing E–Government in Developing Countries.
13: E–Government, Security, and Cyber–Privacy: Individual Rights versus Government Responsibility.
14: Considering the Role of E–Government in Cybercrime Awareness and Prevention: Toward a Theoretical Research Program for the 21st Century.
15: Citizen Centric or Government Centric? Perceptions of Risk in New Identity Management Systems.
16: Citizens and Service Channels: Channel Choice and Channel Management Implications.
17: Comparing Citizens' Use of E–Government to Alternative Service Channels.
18: Social Tagging to Search and Recommend Government Information.
19: Case Studies.
20: Engaging Citizens on the Internet: An Assessment of Local Governments in Ohio.
21: Assessing e–Government Services: The Case of e–Filing of Personal Income Tax in Malaysia.
22: Factors Influencing Intention to Use e–Government Services Among Citizens in Malaysia.
23: Assessing China's E–Government and Its Impact on Government and Citizen Relationship.
24: Exploring Citizens' Visions of 2020 E–Government in Taiwan: Results from a 2008 Scenario Workshop.
25: Evaluation of E–Government Services: A Citizen–Centric Approach to Citizen E–Complaint Services.
26: Engaging Citizens through Local E–Government: An Australian Experience.
27: Community Policing in India: Transparency through E–Governance.
Compilation of References.
About the Contributors.