Challenges of Managing Information Quality in Service Organizations, 1st Edition

  • Published By:
  • ISBN-10: 1599044226
  • ISBN-13: 9781599044224
  • Grade Level Range: College Freshman - College Senior
  • 319 Pages | eBook
  • Original Copyright 2007 | Published/Released February 2007
  • This publication's content originally published in print form: 2007

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About

Overview

Poor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise's production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. Challenges of Managing Information Quality in Service Organizations presents cases and applications of information quality in various industrial service sectors.

With 12 chapters organized into four sections -- information quality application in healthcare industry; information quality application in banking, real estate and postal industries; information quality application for database management services; and information quality application for research and development Challenges of Managing Information Quality in Service Organizations provides insight and support for academic professionals as well as for practitioners concerned with the management of information.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Other Frontmatter.
Challenges of Managing Information Quality in Service Organizations: Table of Contents.
Foreword.
Preface.
Acknowledgments.
1: IQ Application in the Healthcare Industry.
2: Galaxy's Data Quality Program: A Case Study.
3: Information Quality Function Deployment.
4: IQ Application in Banking, Real States, and Postal Industry.
5: Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators.
6: Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis.
7: Applying Name Knowledge to Information Quality Assessments.
8: IQ Application for Database Management Services.
9: Information Quality: How Good Are Off-the-Shelf DBMS?.
10: Management of Data Streams for Large-Scale Data Mining.
11: Metadata Quality Problems in Federated Collections.
12: IQ Application for Research and Development.
13: Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data.
14: Quality Measures and the Information Consumer.
15: DQ Options: Evaluating Data Quality Projects Using Real Options.
16: Purpose-Focused View of Information Quality: Teleological Operations Research-Based Approach.
About the Authors.
Index.