Conflict Management for Security Professionals, 1st Edition

  • Published By:
  • ISBN-10: 0124172075
  • ISBN-13: 9780124172074
  • DDC: 363.28
  • Grade Level Range: College Freshman - College Senior
  • 170 Pages | eBook
  • Original Copyright 2013 | Published/Released April 2014
  • This publication's content originally published in print form: 2013

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Effectively resolving conflict prevents violence, reduces incidents, improves productivity, and contributes to the overall health of an organization. Unlike the traditionally reactive law enforcement approach to resolving conflict, Conflict Management for Security Professionals provides a proven, reliable, business-focused approach that teaches security personnel to diffuse situations before they escalate when dealing with uncooperative, dangerous, or violent individuals. Covering everything from policies and procedures to security tactics and business impact, Conflict Management for Security Professionals uniquely addresses conflict resolution from a security perspective for managers, policy makers, security officials, or anyone else who interacts with people every day. This book helps organizations create and maintain safe environments without interfering with their ability to remain profitable, competitive, and relevant. Comprehensive and systematic conflict management and resolution program geared specifically for the needs of security managers, supervisors, and officers.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
About the Author.
1: Underlying Principles of Organizational Conflict Resolution.
2: Introduction.
3: The “Business-Focused” Community.
4: Employing Organizational Safety Models.
5: Presenting a Professional Image.
6: Protecting Your Reputation.
7: Policies.
8: Developing Policies on Conflict and Violence.
9: Use-of-Force Policies and Risk Mitigation.
10: People as Part of a Conflict Resolution Strategy.
11: Involving People in Conflict Resolution Roles.
12: The Role of Training and Trainer Standards.
13: Implementing Conflict Resolution Strategies.
14: Verbal Conflict Resolution Strategies: Theories, Techniques, and Tactics for Resolving Conflict.
15: Physical Conflict Resolution Strategies: Theories, Techniques, Tactics, and Tools for Resolving Conflict.
16: Security Personnel Accountability.