Advances in Banking Technology and Management: Impacts of ICT and CRM, 1st Edition

  • Published By:
  • ISBN-10: 1599046776
  • ISBN-13: 9781599046778
  • Grade Level Range: College Freshman - College Senior
  • 362 Pages | eBook
  • Original Copyright 2007 | Published/Released December 2007
  • This publication's content originally published in print form: 2007

  • Price:  Sign in for price



Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome.

Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Table of Contents.
Detailed Table of Contents.
1: Introduction to Banking Technology and Management.
2: Services Management.
3: Service Quality in Banks: What Are the Factors Behind Performance and Customer Satisfaction?.
4: Adoption and Diffusion of Internet Banking.
5: Customer Acceptance of Internet Banking Services in Greece: The Case Study of Alpha Bank.
6: The Adoption and Use of Smart Card Technology in Banking: An Empirical Evidence from the Moneo Electronic Purse in France.
7: Engineering Banking Applications: A Service-Oriented Agent-Based Approach.
8: Smart Cards in the Banking Industry: Challenges, Competition, and Collaboration in the 2000's.
9: Electronic Banking and Information Assurance Issues: Survey and Synthesis.
10: M-Payment Solutions and M-Commerce Fraud Management.
11: Business Management.
12: The CRM Process and the Banking Industry: Insights from the Marketing Literature.
13: Technology and Customer Value Dynamics in the Banking Industry: Measuring Symbiotic Influence in Growth and Performance.
14: Data Warehousing and Analytics in Banking: Concepts.
15: Data Warehousing and Analytics in Banking: Implementation.
16: A Reference Model for Savings Bank.
17: Risk Management.
18: A Semi-Online Training Algorithm for the Radial Basis Function Neural Networks: Applications to Bankruptcy Prediction in Banks.
19: Forecasting Foreign Exchange Rates Using an SVR-Based Neural Network Ensemble.
20: On the New Transformation-Based Approach to Value-at-Risk: An Application to the Indian Stock Market.
21: Data Mining and the Banking Sector: Managing Risk in Lending and Credit Card Activities.
22: Data Mining for Credit Scoring.
Compilation of References.
About the Contributors.