After–sales Service of Engineering Industrial Assets, 1st Edition

  • Published By:
  • ISBN-10: 3319037102
  • ISBN-13: 9783319037103
  • DDC: 658.56
  • Grade Level Range: College Freshman - College Senior
  • 318 Pages | eBook
  • Original Copyright 2014 | Published/Released May 2014
  • This publication's content originally published in print form: 2014

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This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services."After–sales Service of Engineering Industrial Assets" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
Dedication Page.
1: Introduction.
2: Researching the After-Sales Services and Warranty Management.
3: Current Issues in Warranty Management.
4: An Initial Case Study. Understanding Warranty Management Issues.
5: State of the Art.
6: A Reference Framework for Warranty Management.
7: Learning from Maintenance Management Models.
8: Reference Framework.
9: Auditing the Initial Case Study.
10: Development of the Framework Stages.
11: Management Effectiveness.
12: Management Efficiency.
13: On the Assessment and Control.
14: Continuous Improvement.
15: Extensions to the Framework.
16: Intellectual Capital in the Technical Assistance.
17: Maintainability and the After-Sales Service.
18: Dynamic Modeling and Bayesian Networks in the After-sales Service.
Results and Conclusions.
Summary of Results and Conclusions.