Computer-Mediated Relationships and Trust: Managerial and Organizational Effects, 1st Edition

  • Published By:
  • ISBN-10: 1599044978
  • ISBN-13: 9781599044972
  • Grade Level Range: College Freshman - College Senior
  • 308 Pages | eBook
  • Original Copyright 2007 | Published/Released December 2007
  • This publication's content originally published in print form: 2007

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The recent, rapid emergence of the virtual organization has added new dynamics and challenges to the context of relationships between organizational managers and their employees, customers, and other constituents.

Computer-Mediated Relationships and Trust: Managerial and Organizational Effects provides an exhaustive collection of leading research on trust within the context of computer-mediated relationships thorough review of the existent work on trust from multiple scholarly disciplines, and introduces trust in a third dimension. Addressing a complete set of issues and challenges intrinsic to the virtual-organization domain -- such as managing remote workers, selling products to unseen consumers, technology-mediated relationships with other organizations, and more -- this book provides libraries with an authoritative reference to the most pressing issues facing organizations as they strive to establish trust in virtual environments.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Table of Contents.
Detailed Table of Contents.
1: Trust in Computer-Mediated Communications: Implications for Individuals and Organizations.
2: Trust Types and Information Technology in the Process of Business Cooperation.
3: Virtual Teams: The Role of Leadership in Trust Management.
4: An Examination of Team Trust in Virtual Environments.
5: Media and Familiarity Effects on Assessing Trustworthiness: "What Did They Mean by That?".
6: Designing and Assessing Virtual Assurance: The Role of Computer-Mediated Technologies in Facilitating High Levels of Trust and Distrust.
7: Trusting Remote Workers.
8: Trust in Virtual Multicultural Teams.
9: Building Trust in Networked Environments: Understanding the Importance of Trust Brokers.
10: Trust Building in E-Negotiation.
11: Antecedents of Consumer Trust in B2C Electronic Commerce and Mobile Commerce.
12: Trust in E-Commerce: Risk and Trust Building.
13: When Is a Duck Not a Duck? When It Is a Euro! Trust-Based Marketing Communications in Virtual Communities.
14: Overcoming Hurdles to Trust: Infomediaries and Public Records.
15: Knowledge Management and Trust in E-Networks.
16: When Trust Does Not Matter: The Study of Communication Practices Between High-Tech Companies and Their Clients in the Environment of Distrust.
17: Establishing Trust in Offshore Outsourcing of Information Systems and Technology (IST) Development.
Compilation of References.
About the Contributors.