Managing Integrated First-Line Support in Academic Libraries, 1st Edition

  • Mike Berrington
  • Julie Partridge
  • Published By: Chandos Publishing
  • ISBN-10: 178063370X
  • ISBN-13: 9781780633701
  • Grade Level Range: College Freshman - College Senior
  • 200 Pages | eBook
  • Original Copyright 2015 | Available January 2029
  • This publication's content originally published in print form: 2015

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This book explores the development of the student as the customer in the academic library. It looks at the challenges and opportunities in presenting library services in a student-centric way. It also explores how to monitor service quality and use of technology in first-line support.