Table of Contents.
Detailed Table of Contents.
1: Information Systems Success and Failure—Two Sides of One Coin, or Different in Nature?: An Exploratory Study.
2: Achieving Sustainable Tailorable Software Systems by Collaboration Between End–Users and Developers.
3: Usability, Testing, and Ethical Issues in Captive End–User Systems.
4: Do Spreadsheet Errors Lead to Bad Decisions?: Perspectives of Executives and Senior Managers.
5: A Comparison of the Inhibitors of Hacking vs. Shoplifting.
6: Developing Success Measure for Staff Portal Implementation.
7: Contingencies in the KMS Design: A Tentative Design Model.
8: Users as Developers: A Field Study of Call Centre Knowledge Work.
9: Two Experiments in Reducing Overconfidence in Spreadsheet Development.
10: User Acceptance of Voice Recognition Technology: An Empirical Extension of the Technology Acceptance Model.
11: Educating Our Students in Computer Application Concepts: A Case for Problem–Based Learning.
12: Covert End User Development: A Study of Success.
13: When Technology Does Not Support Learning: Conflicts Between Epistemological Beliefs and Technology Support in Virtual Learning Environments.
14: A Theoretical Model and Framework for Understanding Knowledge Management System Implementation.
15: Exploring the Factors Influencing End Users’ Acceptance of Knowledge Management Systems: Development of a Research Model of Adoption and Continued Use.
16: Selected Readings.
17: Classifying Web Users: A Cultural Value-Based Approach.
18: mCity: User Focused Development of Mobile Services Within the City of Stockholm.
19: End–User Quality of Experience–Aware Personalized E–Learning.
20: High–Tech Meets End–User.
Compilation of References.
About the Contributors.