Getting an IT Help Desk Job For Dummies, 1st Edition

  • Tyler Regas
  • Published By:
  • ISBN-10: 1119018978
  • ISBN-13: 9781119018971
  • DDC: 004.023
  • Grade Level Range: College Freshman - College Senior
  • 288 Pages | eBook
  • Original Copyright 2015 | Published/Released June 2017
  • This publication's content originally published in print form: 2015

  • Price:  Sign in for price



If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of this guide, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
Contents at a Glance.
Table of Contents.
So You Want to Be an IT Help Desk Engineer.
1: Embracing IT Help Desk Jobs.
2: A Day in the Life of a Help Desk Engineer.
3: Why Starting at the Help Desk Is an Awesome Choice.
What You Need to Know.
4: The Education and the Mindset.
5: Education and Certifications.
6: Feeding Your Inner Nerd.
Finding the Right Position for You.
7: The Consulting Nerd.
8: Working for a Company.
9: The Remote Nerd.
Landing the Job.
10: Branding Yourself.
11: Creating a Winning Resume and Cover Letter.
12: Surviving the Interview.
13: Post-Interview Etiquette.
The Part of Tens.
14: Ten Things Not to Do.
15: Ten Books You Should Own.
16: Ten Tools You Should Own.
17: Ten Resources You Should Use.
18: Ten Things You Should Learn.
19: Ten Things You Should Never Say During an Interview.
About the Author.
Author’s Acknowledgments.
Publisher’s Acknowledgments.
Wiley End User License Agreement.