Virtual Teams: Mastering Communication and Collaboration in the Digital Age, 1st Edition

  • Terri R. Kurtzberg
  • Published By:
  • ISBN-10: 1440828385
  • ISBN-13: 9781440828386
  • DDC: 658.4
  • Grade Level Range: 9th Grade - 12th Grade
  • 232 Pages | eBook
  • Original Copyright 2014 | Published/Released April 2015
  • This publication's content originally published in print form: 2014

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Electronic communication is now embedded in our daily experience, as is work involving off-site collaborators. Virtual communication has become an essential job skill that is critical to individual and group success, yet most people just muddle through it without giving it any thought. Drawing on decades of scientific research in the fields of psychology, organizational behavior, and sociology, this book explains how to master the art and science of communicating virtually. The author first analyzes the subtle but significant changes that result when conversations are moved online, providing examples and tips to avoid common pitfalls, then discusses how team behavior and decision making can best be guided in this realm. Readers will fully understand what makes teams "click"-what inspires trust, how to get a team "off on the right foot," and what steps to take in order to make good collaborative decisions-as well as other key topics for virtual teamwork, such as best practices for working in the cross-cultural environment. The book serves as an ideal guide for anyone who participates in or manages a virtual team but is also suitable as a supplemental textbook in a business school course on organizational behavior or business communication.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
1: Virtual Communication.
2: Understanding the Problem.
3: Pace and Policy.
4: The Multitasking Effect.
5: Crafting Effective Messages.
6: Virtual Teams.
7: Teambuilding and Networking.
8: Building Trust and Cooperation Online.
9: Mastering Motivation.
10: Virtual Team Leadership.
11: Electronic Decision Making.
12: Cross-Cultural Complications.
Additional Resources.
About the Author.