Measuring Information Systems Delivery Quality, 1st Edition

  • Published By:
  • ISBN-10: 1591408598
  • ISBN-13: 9781591408598
  • Grade Level Range: College Freshman - College Senior
  • 358 Pages | eBook
  • Original Copyright 2006 | Published/Released November 2006
  • This publication's content originally published in print form: 2006

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Currently, there is neither a commonly accepted definition of information systems (IS) quality nor a convergence of perspectives on quality approaches. The IS community has focused on the various contributions of people, delivery processes, development philosophies and methods. Measuring Information Systems Delivery Quality represents a spotlight on IS quality that represents the efforts of authors from several countries across the globe. Despite this diversity, this book reflects the common position that improving objective knowledge of potentially quality-enhancing methods is far more likely to assist the production of high-quality software than experimentation with each new gadget.

Measuring Information Systems Delivery Quality provides thoughtful analysis and explains some of the contradictions and apparent paradoxes of the many IS quality perspectives. It offers prescriptions, grounded in research findings, syntheses of relevant, up-to-date literature, and leading IS quality practices to assist the assimilation, measurement, and management of IS quality in order to increase the odds of producing higher quality systems.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Measuring Information Systems Delivery Quality: Table of Contents.
1: Introduction and Overview of Quality Concepts and Dimensions.
2: The Panorama of Information Systems Quality.
3: An Overview of Software Quality Concepts and Management Issues.
4: Different Views of Software Quality.
5: Quality in the Early Stages of IS Delivery.
6: Making Real Progress with the Requirements Defects Problem.
7: User Participation in the Quality Assurance of Requirements Specifications: An Evaluation of Traditional Models and Animated Systems Engineering Techniques.
8: Academic Storytelling: The Development of User-Driven Scenarios.
9: Process Contribution to IS Quality.
10: Process-Centered Contributions to Information Systems Quality.
11: Developer-Driven Quality: Guidelines for Implementing Software Process Improvements.
12: Improving Quality Through the Use of Agile Methods in Systems Development: People and Values in the Quest for Quality.
13: Quality Metrics and Bayesian Analysis: The Case of Extreme Programming.
14: Managing Risks of SPI Projects and Methodologies.
15: Building IT Risk Management Approaches: An Action Research Method.
16: Examining the Quality of Evaluation Frameworks and Metamodeling Paradigms of IS Development Methodologies.
17: IS Quality Issues in Under-Researched Areas.
18: Software Quality and the Open Source Process.
19: Creating Information Systems Quality in Government Settings.
20: ERP Quality: Do Individual Users Matter? An Australian Case.
About the Authors.