E-Democracy And E-Participation Bundle: Citizens And E-Government: Evaluating Policy And Management, 1st Edition

  • Christopher G. Reddick
  • Published By:
  • ISBN-10: 1615209328
  • ISBN-13: 9781615209323
  • DDC: 352.3
  • Grade Level Range: College Freshman - College Senior
  • 526 Pages | eBook
  • Original Copyright 2011 | Published/Released October 2011
  • This publication's content originally published in print form: 2011

  • Price:  Sign in for price



This book examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government.

Table of Contents

Front Cover.
Title Page.
Copyright Page.
Editorial Advisory Board.
List of Reviewers.
Table of Contents.
Detailed Table of Contents.
1: Theoretical and Conceptual Issues.
2: Designing, Implementing, and Evaluating User–Centered and Citizen–Centered E–Government.
3: A User–Centric Approach in E–Governmant Policies: The Path to Effectiveness?.
4: Evaluating the Impact of E–Government on Citizens: Cost–Benefit Analysis.
5: Effectiveness of E–Government in Delivering Services.
6: An Evaluation Framework for E–Government Projects.
7: Images of Citizenship: A Content Analysis of Local Government Websites in the United States.
8: Innovation in Democratic E–Governance: Benefitting from Web 2.0 Applications in the Public Sector.
9: Reducing the Administrative Burden by Online Information and Referral Services.
10: Issues and Challenges.
11: Transparency and E–Government in Developing Countries: The Case of Latin–American Municipalities.
12: Human Factors in Implementing E–Government in Developing Countries.
13: E–Government, Security, and Cyber–Privacy: Individual Rights versus Government Responsibility.
14: Considering the Role of E–Government in Cybercrime Awareness and Prevention: Toward a Theoretical Research Program for the 21st Century.
15: Citizen Centric or Government Centric? Perceptions of Risk in New Identity Management Systems.
16: Citizens and Service Channels: Channel Choice and Channel Management Implications.
17: Comparing Citizens' Use of E–Government to Alternative Service Channels.
18: Social Tagging to Search and Recommend Government Information.
19: Case Studies.
20: Engaging Citizens on the Internet: An Assessment of Local Governments in Ohio.
21: Assessing e–Government Services: The Case of e–Filing of Personal Income Tax in Malaysia.
22: Factors Influencing Intention to Use e–Government Services Among Citizens in Malaysia.
23: Assessing China's E–Government and Its Impact on Government and Citizen Relationship.
24: Exploring Citizens' Visions of 2020 E–Government in Taiwan: Results from a 2008 Scenario Workshop.
25: Evaluation of E–Government Services: A Citizen–Centric Approach to Citizen E–Complaint Services.
26: Engaging Citizens through Local E–Government: An Australian Experience.
27: Community Policing in India: Transparency through E–Governance.
Compilation of References.
About the Contributors.