Dealing with an International Clientele: Communications, Diplomacy and Etiquette, 1st Edition

  • Published By:
  • ISBN-10: 359844012X
  • ISBN-13: 9783598440120
  • DDC: 025.52
  • Grade Level Range: College Freshman - College Senior
  • 241 Pages | eBook
  • Original Copyright 2006 | Published/Released September 2005
  • This publication's content originally published in print form: 2006

  • Price:  Sign in for price



In an increasingly multicultural and international environment, librarians require communication and diplomacy to interact with their library patrons. This book clearly sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds, and covers communications with patrons whose mother tongue is not English as well as the differences in cultural etiquette. This is an essential guide for all information professionals.

This title is now available in eBook format through Gale Virtual Reference Library. Gale Virtual Reference Library is taking eBooks to the next level by delivering a wealth of reference content in a database format. This valuable new product allows libraries of any size - based on user's needs and usage patterns - to develop collections at their own pace and within their own budget.

This new reference option also offers:

  • 24/7 remote access
  • Circulation of reference content
  • Cross searching
  • Expanded searching for difficult-to-find material
  • No need for special hardware or an online reader

For a guided tour of Gale Virtual Reference Library and a list of titles please visit

Table of Contents

Half Title Page.
Information Services Management Series.
Title Page.
Copyright Page.
About the Author.
Introduction to the Series.
1: The Problem.
2: Welcome.
3: Respect.
4: Speak Slowly and Distinctly.
5: Communication.
6: Etiquette.
7: Diplomacy.
8: Learning Versus Teaching.
9: Cultures of the World, A–I.
10: Cultures of the World, J–W.
In Conclusion – Now That You Have Walked in Their Shoes.