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Total Quality Management 1st Edition

Terry Richardson

  • Published
  • 288 Pages

Overview

This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.

  • case studies in each chapter put theory into action
  • written in plain, easy to understand language for broad understanding
  • coverage of global issues illustrates the value of TQM in the international economy
  • basic statistical process control (SPC) and other quality analysis tools are presented to enable the reader to apply these tools without previous training in statistics.
Introduction to Change: History Lessons in Pursuing Quality. The Challenge of Change. World Quest for Quality. The Total Quality System: The Quality Imperative and Quest. Quality As A Philosophy. Steps to Implementation of TQM: Strategies for Total Quality Management. Preparation and Planning Phase. Assessment Phase. Implementation Phase. Networking Phase. Implementing Quality Methods/Techniques: Group/Team Involvement. Group/Team Problem-Solving Techniques. Quantitative/Statistical Analysis. Quality Analysis Tools: Quality Analysis Tools. Controlling and Improving Processes. System Improvement Techniques. Quality Standards: Quality Standards.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Total Quality Management

ISBN: 9780827371927
This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.

Instructor's Manual

ISBN: 9780827382107

FOR STUDENTS

Total Quality Management

ISBN: 9780827371927
This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-8210-3