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2nd Edition

Michael R. Carrell, Daniel F. Jennings, Christina Heavrin

  • Published


In Organizational Behavior, authors Michael Carrell, Dan Jennings, and Christina Heavrin provide substantial coverage of innovative approaches to managing people at work, while also introducing students to traditional organizational behavior concepts. Written in a clear style, this text engages students with current examples and personal profiles of managers from small businesses to multinational corporations.

Michael R. Carrell, Northern Kentucky University

Professor of Management and Director of the Alternative Dispute Resolution Center, Northern Kentucky University, USA.

Daniel F. Jennings, Texas A&M University-College Station

Dan Jennings is a professor in the Department of Engineering Technology and Industrial Distribution in Texas A&M University's Dwight Look College of Engineering. Dr. Jennings' corporate career includes engineering, corporate planning, and managerial positions with Armstrong World Industries, Kaiser Aluminum and Chemical Corporation, Olinkraft, Inc. (now Riverwood International), Boise Cascade Corporation, and Certainteed Corporation in locations in the United States, Canada, and South America. His industry experience involves manufacturing and distribution activities. Previously the W. A. Mays Professor of Strategic Management and Entrepreneurship at Baylor University, Jennings holds a Ph.D. from Texas A&M University, a M.B.A. from Northeast Louisiana University, and a B.S. in industrial engineering from the University of Tennessee. He is a registered professional engineer. He has served as a Visiting Professor at Universities in Russia, France, Canada, and Australia and has conducted executive development programs in the U.S., Canada, France, and Italy. As a published author of 10 textbooks and more than 100 articles in academic and practitioner journals, Jennings has received awards from the Academy of Management, Prentice-Hall Publishing, McGraw-Hill Publishing, New York University and Baylor University for his publications. His work has also appeared in the Wall Street Journal and the New York Times.

Christina Heavrin,

Ms. Heavrin has practiced law for 28 years primarily in the public sector as an attorney for local government in her hometown of Louisville, Kentucky. In addition to negotiating numerous litigation settlements and contracts, she has negotiated a number of major agreements such as a multi-million dollar property exchange that relocated major industries and railroads from the City¿s downtown wharf resulting in the development of both an award winning public park and a successful industrial park in the City¿s enterprise zone; an agreement between the State of Kentucky, Jefferson County, the City and a for-profit hospital for guaranteed indigent health care services for city residents; a tax sharing agreement between the City of Louisville and Jefferson County that enabled the two governments to share revenue of over two hundred million dollars and to combine their economic development programs; a multi-million dollar expansion of Waterfront Park that included a major environmental clean up and the construction of a Minor League Baseball stadium in downtown Louisville. Recently voters approved the merger of the City of Louisville and Jefferson County Governments. Ms. Heavrin is serving as Special Counsel to the first Mayor of the Metro Government. Her duties include negotiating the first labor agreement between the Metro Government and the nearly 1200 police officers serving the community.
Part 1 - Introduction
Chapter 1 - Introduction: What Is Organizational Behavior?
Chapter 2 - Understanding Behavior in Organizations
Chapter 3 - Ethical Behavior

Part 2 - The Individual
Chapter 4 - Values, Attitudes, Personality, Perception, and Work Ethic
Chapter 5 - Decision Making and Balancing Work and Family Demands
Chapter 6 - Motivation: The Classical Theories
Chapter 7 - Motivation: Effective Applications

Part 3 - The Environment of the Workplace
Chapter 8 - The Global Context of Organizations
Chapter 9 - The Diversified Workforce
Chapter 10 - Power and Politics within Organizations

Part 4 - The Group
Chapter 11 - Work Groups and Employee Teams
Chapter 12 - Communication Processes
Chapter 13 - Leadership
Chapter 14 - Conflict Resolution

Part 5 - The Process of Organizations
Chapter 15 - Organizational Structure and Design
Chapter 16 - Organizational Culture
Chapter 17 - Organizational Change and Development
Chapter 18 - Quality and Innovation within Organizations