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Managing for Quality and Performance Excellence | 10th Edition

James R. Evans/William M. Lindsay
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ISBN: 9781305662544
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About This Product

The definitive market leader, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10TH EDITION delivers unmatched coverage and insightful comparisons that highlight the intricacies of quality management. Built upon the proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this edition presents fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices. Unrivaled coverage reviews ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. Current examples emphasize a managerial focus and technical topics. Coverage for ASQ certification helps students prepare to become Certified Quality Managers.

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