Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Fundamentals of Case Management Practice: Skills for the Human Services 5th Edition

Nancy Summers

  • Published

Available With :

  • MindTap

Standalone Digital Access — Ultimate Value

Instant Access to the full, mobile-ready textbook combined with superior online learning tools

Product Details

Starting at $80.00

Digital Access + Print —
Flexible Value

Digital Access plus a print version of the textbook available for students on Day One

Product Details

Starting at $99.95

Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305275624
  • ISBN-13: 9781305275621
  • Bookstore Wholesale Price $80.00
  • RETAIL $80.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1305708644
  • ISBN-13: 9781305708648
  • Bookstore Wholesale Price $75.00
  • RETAIL $99.95

  • ISBN-10: 1305708628
  • ISBN-13: 9781305708624
  • Bookstore Wholesale Price $139.75
  • RETAIL $185.95

  • ISBN-10: 1305700961
  • ISBN-13: 9781305700963
  • Bookstore Wholesale Price $139.75
  • RETAIL $185.95

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['9781305094765_txtbook_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 1305563387
  • ISBN-13: 9781305563384
  • STARTING AT $25.99

  • STARTING AT $27.49

  • ISBN-10: 130509476X
  • ISBN-13: 9781305094765
  • Bookstore Wholesale Price $129.75
  • RETAIL $172.95


This valuable is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. This edition focuses on what is most important to consider, document, and pass along during the human services process. Chapters walk students through each step of the case management process, while realistic exercises drawn from active professionals expose them to a broad range of true-to-life circumstances and difficulties. Available with MindTap®, a digital learning solution that combines readings, multimedia, activities, and assessments into a singular learning path.

Nancy Summers, Harrisburg Community College

Nancy Summers is a professor at Harrisburg Area Community College, where she has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.

MindTap® is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap.

Help your students become practitioners of their own learning with MindTap for Counseling and Social Work!
  • Detailed, step-by-step information on how to record impressions and recommendations effectively as well as on how to write brief social histories prepares students to produce clear, professional written communication.
  • Forms and letter-writing opportunities give students many occasions to practice compiling information and sending information throughout the management of a case. The forms can be copied and used to create files on developed clients. Students' repeated use of each form helps to prepare them for working with real clients in real social service settings.
  • Examples of contact notes as well as examples of cases and corresponding service plans in the appendix provide important reference materials for students to examine in-depth. Directions for dating forms (also in the appendix) further prepare students for their future work.
  • The book discusses current practice trends and considerations, current legal issues, and offers strong coverage of ethics and ethical issues. This content, along with the wide range of case management applications and information on the importance of the ecological model in assessment and planning, gives students a strong introduction to professional basics.
  • The text gives the basic information a person needs to handle case management tasks. Numerous exercises create realistic situations and expose students to an extremely broad range of possible circumstances and difficulties in the field. Participating in classroom discussions about these practice scenarios will simulate discussions that happen every day in case management agencies.
  • Information on the Recovery Model, including the use of self-determination methods and good peer support, better equips students to work with the most current concepts and practices.

Fundamentals of Case Management Practice: Skills for the Human Services


1. Case Management: Definition and Responsibilities.
2. Ethics and Other Professional Responsibilities for Human Service Workers.
3. Applying the Ecological Model: A Theoretical Foundation for Human Services.
4. Cultural Competence.
5. Attitudes and Boundaries.
6. Clarifying Who Owns the Problem.
7. Identifying Good Responses and Poor Responses.
8. Listening and Responding.
9. Asking Questions.
10. Bringing Up Difficult Issues.
11. Addressing and Disarming Anger.
12. Collaborating with People for Change.
13. Putting It All Together: Exercises.
14. Documenting Initial Inquiries.
15. The First Interview.
16. Social Histories and Assessment Forms.
17. Using the DSM.
18. The Mental Status Examination.
19. Receiving and Releasing Information.
20. Developing a Service Plan at the Case Management Unit.
21. Preparing for a Service Planning Conference or Disposition Planning Meeting.
22. Making the Referral and Assembling the Record.
23. Documentation and Recording.
24. Monitoring the Services or Treatment.
25. Developing Goals and Objectives at the Provider Agency.
26. Terminating the Case.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781305410169
The Instructor's Manual contains a variety of resources to aid instructors in preparing and presenting text material in a manner that meets their personal preferences and course needs. It presents chapter-by-chapter suggestions and resources to enhance and facilitate learning.

Cengage Learning Testing, powered by Cognero Instant Access

ISBN: 9781305410183
Cognero® is a flexible, online system that allows you to author, edit, and manage test bank content as well as create multiple test versions in an instant. You can deliver tests from your school's learning management system, your classroom, or wherever you want.