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Developing Helping Skills: A Step-by-Step Approach to Competency 3rd Edition

Valerie Nash Chang, Carol L. Decker, Sheryn T. Scott

  • Published
  • Previous Editions 2013
  • 368 Pages
Starting At 100.00 See pricing and ISBN options


Chang, Decker, and Scott's multilayered teaching and learning system provides a creative blend of learning methods and clear presentation of topics to help students think like practitioners and apply foundational skills to real-world practice. Students first read about professional practice and the skills required to work effectively with clients. Next, they reflect on and write about the ideas in the text by completing homework exercises that follow each new concept. The book also includes a case, presented one section at a time, with questions that engage students in learning how to think like professionals. Role-playing in practice interviews promotes skill development, and simple evaluation tools allow for ongoing evaluation of competencies. Also available: the MindTap® online learning experience, featuring an interactive e-book, videos demonstrating the skills covered in the textbook, quizzes, appealing tools and apps, and time-saving instructor resources and analytics.

Valerie Nash Chang, Indiana University, Emeritus

Valerie Nash Chang, Ph.D., LCSW, LFMT, TSTA, is Emeritus Professor at Indiana University School of Social Work. An experienced professional as well as a respected educator, Dr. Chang has worked as clinician, supervisor, consultant, and trainer. She has been recognized with numerous awards for teaching excellence, including the Helen Lees Teaching Award, Faculty Colloquium on Excellence in Teaching, Teaching Excellence Recognition Award, Indiana University President's Award for Teaching Excellence, and Indiana University Trustee Teaching Award. Dr. Chang is the author of several books and has published many articles. She is a frequent presenter at national and international conferences, where she offers expertise based on more than 40 years of working with individuals, couples, and families and teaching undergraduate and graduate courses.

Carol L. Decker, Indiana University

Carol L. Decker, Ph.D., MSW, MS, is a retired associate faculty member at Indiana University School of Social Work and an assistant research scientist at Indiana University School of Nursing. Her background includes experience in both education and medical social work practice. Her work focuses on intervention programs for cancer survivors of all ages and their families. She has published several journal articles and presented her work at national conferences.

Sheryn T. Scott, Azusa Pacific University

Sheryn T. Scott, Ph.D., Licensed Clinical Psychologist and Marriage and Family Therapist, is Associate Professor at Azusa Pacific University. Dr. Scott serves as the Chair of the Department of Graduate Psychology and is the former Director of Clinical Training. In addition to her experience as an educator, Dr. Scott draws on more than 35 years of experience as a clinician, supervisor, consultant, and trainer. Her clinical work has focused on counseling those who have experienced interpersonal violence and developing interventions for those who are experiencing relationship difficulties. She is the co-author of another book with Valerie Nash Chang and has presented numerous papers, workshops, and posters at national and international conferences.
  • Expanded and updated technology sections in the ethics, legal, and professional behavior areas are particularly helpful for today's students, who need to understand the ethical issues related to any use of technology.
  • Expanded discussion of diversity issues helps students prepare to work with clients from many backgrounds as well as understand the need for, and value of, knowing how to work with diverse groups.
  • The book covers a broad range of competencies in the helping professions. Learning objectives in each chapter are linked to important competencies, and numerous homework exercises as well as Apply and Demonstrate exercises allow students to show mastery of the competencies.
  • This edition includes a greater focus on active listening, being empathic, and expressing empathic understanding -- skills that are important, but often challenging for students.
  • The multilayered ways of presenting material -- which are integral to this book -- assure that students with different learning styles will be able to grasp the concepts and master the essential competencies and skills.
  • MindTap® for Developing Helping Skills is an online learning experience featuring skills-demonstration videos and other tools that engage students in higher levels of learning, as well as time-saving resources for instructors such as auto-graded exercises, analytics, and more.
  • The book is organized into five sections. Section I covers information and tasks that students must master before beginning to see clients, e.g., the importance of self-understanding, ways of perceiving self and others, values, ethics and legal obligations, and professional roles. Chapters in the other sections describe skills and qualities used by practitioners and strengths and resources contributed by clients; students have ample opportunities to practice the skills. Videos in MindTap® help students bridge theory and practice by demonstrating the use of skills presented in the textbook.
  • This text helps beginning practitioners in a wide variety of helping professions -- including social work, psychology, counseling, marriage and family therapy, pastoral counseling, human services, and related areas -- learn fundamental skills and knowledge, as well as develop the ability to competently apply these skills.
  • The authors' unique teaching-learning system helps students effectively transfer the skills they learn in class to real-life settings. The system integrates five steps: reading about the knowledge related to professional practice and the skills and tasks necessary to work effectively with clients; thinking and writing about ideas related to the concepts discussed; applying the knowledge and skills to specific case situations; practicing the skills in simulated interviews within small groups; and evaluating student competency and giving students immediate feedback using simple tools.
  • Faculty using the MindTap® online learning solution have access to an array of additional teaching and learning tools, including video demonstrations of the appropriate use of helping skills (from the initial to final phase of work) and discussion questions related to the videos.
1. Understanding Yourself and Others.
2. Ways of Understanding and Perceiving Self and Others.
3. Values, Ethics, and Legal Obligations.
4. Professionalism and Professional Relationships.
5. Developing Relationships.
6. Foundational Interpersonal Skills.
7. Beginning and Ending a Meeting.
8. Demonstrating Active Listening.
9. Using Questions.
10. Exploring and Discovering.
11. Thinking about Readiness and Motivation.
12. Identifying Key Problems or Challenges.
13. Establishing Goals.
14. Taking Action.
15. Evaluating and Ending Professional Relationships.
Appendix A: Practice Evaluation Scales.
Appendix B: Overall Practice Evaluation Form.
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1337280097
  • ISBN-13: 9781337280099
  • Bookstore Wholesale Price $100.00
  • RETAIL $100.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337536741
  • ISBN-13: 9781337536745
  • Bookstore Wholesale Price $90.00
  • RETAIL $119.95

  • ISBN-10: 1337536709
  • ISBN-13: 9781337536707
  • Bookstore Wholesale Price $138.25
  • RETAIL $183.95

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1337532908
  • ISBN-13: 9781337532907
  • STARTING AT $36.99

  • STARTING AT $67.99

  • ISBN-10: 1305943260
  • ISBN-13: 9781305943261
  • Bookstore Wholesale Price $128.25
  • RETAIL $170.95

White Papers, Case Studies, Success Stories

Increasing Student Learning Outcomes with MindTap

Research study demonstrates that students using MindTap substantially increased their content knowledge and skills over the course of a semester.

"A practical, hands-on tool for teaching interviewing skills, [this book] helps students to build a solid foundation for communicating with individuals, families, groups, and communities."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Online Instructor's Manual

ISBN: 9781337280068
This detailed manual provides sample syllabi, course guidelines, in-class exercises, and chapter objectives to assist instructors in teaching the course.

Online Test Bank

ISBN: 9781337287869
Organize your course and capture your students' attention with the resources found in the Test Bank, including multiple-choice, true/false, short-answer, and essay questions -- most with answers and page references for each chapter of the text.

Online PowerPoint®

ISBN: 9781337287852
These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.