Medical Assisting: Administrative and Clinical Competencies, 6th Edition

  • includes Studyware
  • Lucille Keir
  • Barbara A. Wise
  • Connie Krebs Fort Hayes Metropolitan Education Center, Columbus City Schools-Columbus, OH
  • Cathy Kelley-Arney National College of Business and Technology
  • ISBN-10: 1418032662
  • ISBN-13: 9781418032661
  • 1200 Pages Hardcover 
  • Previous Editions: 2006, 2003, 1998
  • © 2008 | Published
  • List Price = $ 113.95
  • For quantity discounts, Contact your Representative
  • For single copy purchases, visit CengageBrain.com
 

About The Solution

Overview

The Medical Assisting universe consists of approximately 115,000 students. There are 170 institutions accredited by ABHES, 497 accredited programs by CAAHEP.


Additional Product Information

Features/Benefits

  • Anatomy and physiology of the 13 general body systems, including structure and function, diagnostic tests, and diseases and disorders
  • Extensive color photos, illustrations, charts, and tables to visually supplement and reinforce the concepts presented
  • Patient Education boxes highlight issues and information to discuss with patients regarding tests and examinations
  • Critical Thinking Challenge features scenarios and questions tying learner responses to personal and professional outcomes
  • Access Free Podcasts of audio and video resources to study anywhere, anytime at: www.podcasts.cengage.com/healthcare

What's New

  • Updated to latest ABHES and CAAHEP standards for accreditation, including coverage of IV therapy
  • Over 20 new administrative and clinical procedures that include notes, rationales, and charting examples
  • New chapter on medical terminology
  • Electronic health records and HIPAA special feature boxes throughout
  • Competency Challenge! software offers interactive case studies loaded with video and illustrations that track learner progress with a printable competency checklist

Best Buy Packages

Other Popular Packages

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Cengage Learning representative for more information.


Bundle: Text + Workbook
ISBN-10: 142839687X  | ISBN-13: 9781428396876
List Price = $252.95  | CengageBrain Price = $201.99



ISBN-10:  1435479807 | ISBN-13:  9781435479807
List Price = $466.95


Table of Contents

Index of Procedures
Preface
How to Use the Book
How to Use the Student Software
SECTION 1 MEDICAL HEALTH CARE ROLES AND RESPONSBILITIES
Chapter 1 Health Care Providers
Unit 1 A Brief History of Medicine
Unit 2 The Total Health Care Team
Chapter 2 The Medical Assistant
Unit 1 Training, Job Responsibilities, and Employment Opportunities
Unit 2 Personal Characteristics
Unit 3 Professionalism
Chapter 3 Medical Ethics and Liability
Unit 1 Ethical and Legal Responsibilities
Unit 2 Professional Liability
Chapter 4 Professional Communication
Unit 1 Verbal and Nonverbal Messages
Unit 2 Behavioral Adjustments
Unit 3 Patients and Their Families
Unit 4 Workplace Dynamics
Chapter 5 Medical Terminology
Unit 1 Base Structure of Medical Words
Unit 2 Word Building and Definitions
Unit 3 Applications of Medical Terminology
SECTION II THE ADMINISTRATIVE MEDICAL ASSISTANT
Chapter 6 Oral and Written Communications
Unit 1 Telephone Communications
Unit 2 Schedule Appointments
Unit 3 Written Communications
Unit 4 Receiving and Sending Office Communications
Unit 5 Office Management Equipment
Chapter 7 Facility and Records Management
Unit 1 Preparing for the Day
Unit 2 The Patient’s Medical Record
Unit 3 Filing
Chapter 8 Collecting Fees
Unit 1 Paying for Medical Expenses
Unit 2 Bookkeeping Procedures
Unit 3 Computer Billing and Collections
Chapter 9 Health Care Coverage
Unit 1 Fundamentals of Managed Care
Unit 2 Health Care Plans
Unit 3 Preparing Claims
Chapter 10 Medical Office Management
Unit 1 Safety, Security, and Emergency Plans
Unit 2 The Language of Banking
Unit 3 Currency, Cash, and Petty Cash
Unit 4 Salary, Benefits, and Tax Records
Unit 5 General Management Duties
SECTION III STRUCTURE AND FUNCTION OF THE BODY
Chapter 11 Anatomy and Physiology of the Human Body
Unit 1 Anatomic Descriptors and Fundamental Body Structure
Unit 2 The Nervous System
Unit 3 The Senses
Unit 4 Integumentary System
Unit 5 The Skeletal System
Unit 6 The Muscular System
Unit 7 The Respiratory System
Unit 8 The Circulatory System
Unit 9 The Immune System
Unit 10 The Digestive System
Unit 11 The Urinary System
Unit 12 The Endocrine System
Unit 13 The Reproductive System
SECTION IV THE CLINICAL MEDICAL ASSISTANT
Chapter 12 Preparing the Clinical Duties
Unit 1 Guidelines for the Personal Safety and Well-being of Staff and Patients
Unit 2 Infection Control
Chapter 13 Beginning the Patient’s Record
Unit 1 In-Person Screening
Unit 2 The Medical History
Unit 3 Body Measurements and Vital Signs
Chapter 14 Preparing Patients for Examinations
Unit 1 Preparing Patients and Assisting with Routine Procedures
Unit 2 Procedures of the Eye and Ear
Unit 3 Assisting with Special Examinations
Unit 4 Pediatric Examinations
Chapter 15 Specimen Collection and Laboratory Procedures
Unit 1 The Microscope
Unit 2 Capillary Blood Collection
Unit 3 Venous Blood Collection
Unit 4 Common POL Diagnostic Tests
Unit 5 Bacterial Specimen Collection, Cultures, and Diagnostic Tests
Unit 6 PKU Collection
Unit 7 Other Frequently Ordered Laboratory Tests and Values
Chapter 16 Diagnostic Tests, X-Rays, and Procedures
Unit 1 Diagnostic Tests
Unit 2 Cardiology Procedures
Unit 3 Diagnostic Procedures
Unit 4 Diagnostic Radiological Examinations
Chapter 17 Minor Surgery in the Medical Office
Unit 1 Instruments
Unit 2 Preoperative Preparations
Unit 3 Assisting with Minor Surgical Procedures
Chapter 18 Assisting with Medications
Unit 1 Prescription and Nonprescription Medications
Unit 2 Methods of Administering Medications
Unit 3 Injections and Immunizations
Chapter 19 Emergencies, Acute Illness, Accidents, and Recovery
Unit 1 Managing Emergencies in the Medical Office
Unit 2 Acute Illness
Unit 3 First Aid in Accidents and Injuries
Unit 4 Recovering Function and Mobility
SECTION V BEHAVIORS AND HEALTH
Chapter 20 Behaviors Influencing Health
Unit 1 Nutrition, Exercise, and Weight Control
Unit 2 Habit-Forming Substances
Unit 3 Related Therapies
SECTION VI EMPLOYABILITY SKILLS
Chapter 21 Achieving Satisfaction in Employment
Unit 1 Externship
Unit 2 The Job Search
Unit 3 Career Entry and Success
Appendix A Medical Assisting Role Delineation Chart
Appendix B CMA Content Outline Mapping
Appendix C RMA Content Outline Mapping
Appendix D CMAS Content Outline Mapping
Appendix E Measurements and Abbreviations
Glossary
Spanish Language Glossary
Index

Supplements

Instructor Supplements

Instructor Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Workbook  (ISBN-10: 1418032670 | ISBN-13: 9781418032678)

This entry-level medical assistant workbook is part of a proven comprehensive learning system that covers all of the administrative, clinical, and general competencies designated by ABHES and CAAHEP. Specifically designed to reinforce and apply concepts and develop critical thinking skills, the resource provides exercises that strengthen the knowledge, skills, attitudes, and values necessary to prepare learners to become successful, multi-skilled medical assistants.

List Price = $119.95  | College Bookstore Wholesale Price = $95.75


Instructor Manual  (ISBN-10: 1418032689 | ISBN-13: 9781418032685)

Contains Lesson Outlines and Suggested Activities for each chapter, answers to text and Workbook questions and mapping tools to ABHES and CAAHEP accreditation standards.


Electronic Classroom Manager  (ISBN-10: 1418032697 | ISBN-13: 9781418032692)

This valuable resource provides the instructor with complete support in and out of the classroom. Deliver powerful lectures, create total lesson plans, customize exams, and monitor student progress throughout the course with the Electronic Classroom Manager to Accompany Medical Assisting: Administrative and Clinical Competencies, Sixth Edition.


The Total Practice Management Workbook: Using e-Medsys Educational Edition  (ISBN-10: 1439055858 | ISBN-13: 9781439055854)

A real-world simulation of what medical assisting students will encounter in the workplace, with over 50 activities covering both front office, back office, and billing procedures. Not sold separately; available to bundle with Comprehensive Medical Assisting, 4E by Lindh, Pooler, Tamparo, Dahl and the splits of this text or Medical Assisting, 6E by Keir, Wise, Krebs, Kelley-Arney.

List Price = $59.95  | CengageBrain Price = $59.49  | College Bookstore Wholesale Price = $48.00


Bundle: Text + Workbook + WebTutor™ Advantage on Blackboard® Printed Access Card  (ISBN-10: 1428397353 | ISBN-13: 9781428397354)

This proven comprehensive learning system covers all the administrative, clinical, and general competencies designated by the major accrediting bodies for the entry-level medical assistant. Coverage of the structure and function of each body system is included as well as associated diagnostic examinations and diseases and disorders. This exciting new edition covers the knowledge, skills, attitudes, and values necessary for you to become a successful, multi-skilled medical assistant.

List Price = $263.95  | College Bookstore Wholesale Price = $195.25


Bundle: Medical Assisting: Administrative and Clinical Competencies, 6th + Medical Assisting: Administrative & Clinical Competencies 2006 Update  (ISBN-10: 142830407X | ISBN-13: 9781428304079)

List Price = $246.95  | College Bookstore Wholesale Price = $183.00


Bundle: Text + Workbook + WebTutor Advantage on WebCT Passcard  (ISBN-10: 1428397345 | ISBN-13: 9781428397347)

List Price = $263.95  | CengageBrain Price = $210.99  | College Bookstore Wholesale Price = $195.25


Bundle: Text + Workbook  (ISBN-10: 142839687X | ISBN-13: 9781428396876)

This proven comprehensive learning system covers all the administrative, clinical, and general competencies designated by the major accrediting bodies for the entry-level medical assistant. Coverage of the structure and function of each body system is included as well as associated diagnostic examinations and diseases and disorders. This exciting new edition covers the knowledge, skills, attitudes, and values necessary for you to become a successful, multi-skilled medical assistant.

List Price = $252.95  | CengageBrain Price = $201.99  | College Bookstore Wholesale Price = $187.25


Student Supplements

Student Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Medical Assisting: Administrative and Clinical Competencies (Book Only)  (ISBN-10: 1111318719 | ISBN-13: 9781111318710)

List Price = $119.95  | CengageBrain Price = $95.49  | College Bookstore Wholesale Price = $96.00


Workbook  (ISBN-10: 1418032670 | ISBN-13: 9781418032678)

This entry-level medical assistant workbook is part of a proven comprehensive learning system that covers all of the administrative, clinical, and general competencies designated by ABHES and CAAHEP. Specifically designed to reinforce and apply concepts and develop critical thinking skills, the resource provides exercises that strengthen the knowledge, skills, attitudes, and values necessary to prepare learners to become successful, multi-skilled medical assistants.

List Price = $119.95  | College Bookstore Wholesale Price = $95.75


Studyware with Critical Thinking Challenge 1.0  (ISBN-10: 1111538646 | ISBN-13: 9781111538644)

List Price = $82.95  | CengageBrain Price = $82.49  | College Bookstore Wholesale Price = $61.50


The Total Practice Management Workbook: Using e-Medsys Educational Edition  (ISBN-10: 1439055858 | ISBN-13: 9781439055854)

A real-world simulation of what medical assisting students will encounter in the workplace, with over 50 activities covering both front office, back office, and billing procedures. Not sold separately; available to bundle with Comprehensive Medical Assisting, 4E by Lindh, Pooler, Tamparo, Dahl and the splits of this text or Medical Assisting, 6E by Keir, Wise, Krebs, Kelley-Arney.

List Price = $59.95  | CengageBrain Price = $59.49  | College Bookstore Wholesale Price = $48.00


Bundle: Text + Workbook + WebTutor™ Advantage on Blackboard® Printed Access Card  (ISBN-10: 1428397353 | ISBN-13: 9781428397354)

This proven comprehensive learning system covers all the administrative, clinical, and general competencies designated by the major accrediting bodies for the entry-level medical assistant. Coverage of the structure and function of each body system is included as well as associated diagnostic examinations and diseases and disorders. This exciting new edition covers the knowledge, skills, attitudes, and values necessary for you to become a successful, multi-skilled medical assistant.

List Price = $263.95  | College Bookstore Wholesale Price = $195.25


Bundle: Medical Assisting: Administrative and Clinical Competencies, 6th + Medical Assisting: Administrative & Clinical Competencies 2006 Update  (ISBN-10: 142830407X | ISBN-13: 9781428304079)

List Price = $246.95  | College Bookstore Wholesale Price = $183.00


Bundle: Text + Workbook + WebTutor Advantage on WebCT Passcard  (ISBN-10: 1428397345 | ISBN-13: 9781428397347)

List Price = $263.95  | CengageBrain Price = $210.99  | College Bookstore Wholesale Price = $195.25


Bundle: Text + Workbook  (ISBN-10: 142839687X | ISBN-13: 9781428396876)

This proven comprehensive learning system covers all the administrative, clinical, and general competencies designated by the major accrediting bodies for the entry-level medical assistant. Coverage of the structure and function of each body system is included as well as associated diagnostic examinations and diseases and disorders. This exciting new edition covers the knowledge, skills, attitudes, and values necessary for you to become a successful, multi-skilled medical assistant.

List Price = $252.95  | CengageBrain Price = $201.99  | College Bookstore Wholesale Price = $187.25


Meet the Author

About the Author

Lucille Keir

Lucille Keir, CMA-A was a charter member and past president of the Franklin County Chapter of medical assistants. Lucille had over 22 combined years as a practicing medical assistant and administrative medical assisting instructor. She helped establish the Medical Assisting Program at North High School, Columbus, OH in 1969 which eventually moved to Fort Hayes High School in 1976. She served in the US Navy and was a veteran of World War II. Lucille was involved in the first three editions of Medical Assisting: Administrative and Clinical Competencies textbook, workbook and instructor's support materials until her passing.

Barbara A. Wise

Barbara A. Wise, MA (Ed.), BSN, RN, worked in physicians' offices and as a health care educator for more than twenty-six years. Previously a State Supervisor of vocational education for the State of Ohio, she received an M.A. in Education, with a major concentration on curriculum construction and a minor in health education.

Connie Krebs

Connie Krebs, CMA-C, BGS, was the senior class instructor and coordinator of the medical assisting program at Fort Hayes Metropolitan Education Center, Columbus City Schools, Columbus, OH. She was certified through the American Association of Medical Assistants in medical assisting and in clinical specialty. She earned her Bachelor's Degree from Ohio University and a teaching certificate from the State of Ohio Department of Education. Connie taught at Fort Hayes Education Center for 18 years and was the school advisor for the National Vocational Technical Honor Society (NVTHS). Connie was involved in the first five editions of the text, workbook and instructor's support materials until her passing.

Cathy Kelley-Arney

Cathy Kelley-Arney works in the clinical laboratory of an inpatient medical facility. She has worked for many years in both inpatient and outpatient settings as a lab technician and medical assistant, and in the educational setting as an instructor, program director, and institutional director of health care education.