eBook Handbook of Crisis Communication for UMUC, 1st Edition

  • Published By:
  • ISBN-10: 1444361902
  • ISBN-13: 9781444361902
  • DDC: 658.4
  • Grade Level Range: College Freshman - College Senior
  • 320 Pages | eBook
  • Original Copyright 2013 | Published/Released June 2014
  • This publication's content originally published in print form: 2013
  • Price:  Sign in for price



Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.

Table of Contents

Front Cover.
Half Title Page.
Other Frontmatter.
Title Page.
Copyright Page.
Notes on Contributors.
Introduction: Crisis Communication: Defining the Beast and De-Marginalizing Key Publics.
1: Crisis and Allied Fields.
2: Parameters for Crisis Communication.
3: Crisis Communication and Its Allied Fields.
4: Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years.
5: Methodological Variety.
6: Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina.
7: Regaining Altitude: A Case Analysis of the Jetblue Airways Valentine's Day 2007 Crisis.
8: The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings.
9: Are They Practicing What We are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents.
10: Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory.
11: How do Past Crises Affect Publics' Perceptions of Current Events? an Experiment Testing Corporate Reputation during an Adverse Event.
12: Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact.
13: The Practice.
14: “We Tell People. It's up to Them to Be Prepared.” Public Relations Practices of Local Emergency Managers.
15: Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling Theacute Stage of “Hard” Emergencies at the Tactical Level.
16: Specific Applications.
17: Oil Industry Crisis Communication.
18: Educational Crisis Management Practices Tentatively Embrace the New Media.
19: FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies.
20: Effective Public Relations in Racially Charged Crises: Not Black or White.
21: Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity.
22: Technology and Crisis Communication.
23: New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses.
24: Organizational and Media Use of Technology during Fraud Crises.
25: Organizational Use of New Communication Technology in Product Recall Crises.
26: Global Crisis Communication.
27: Crisis Communication, Complexity, and the Cartoon Affair: A Case Study.
28: Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings.
29: Negotiating Global Citizenship: Mattel's 2007 Recall Crisis.
30: Celebrating Expulsions? Crisis Communication in the Swedish Migration Board.
31: Theory Development.
32: Crisis Communicators in Change: From Plans to Improvisations.
33: Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue.
34: Crisis-Adaptive Public Information: A Model for Reliability in Chaos.
35: Communicating before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices.
36: Who Suffers? the Effect of Injured Party on Attributions of Crisis Responsibility.
37: The Dialectics of Organizational Crisis Management.
38: Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions during Crisis Events.
39: Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis.
40: Future Research Directions.
41: Future Directions of Crisis Communication Research: Emotions in Crisis – the Next Frontier.
42: Complexity and Crises: A New Paradigm.
43: Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal.
44: Toward a Holistic Organizational Approach to Understanding Crisis.
45: What Is a Public Relations “Crisis?” Refocusing Crisis Research.
46: Crisis and Learning.
47: Pursuing Evidence-Based Crisis Communication.
Name Index.
Subject Index.