eBook Cases on Managing E-Services, 1st Edition

  • Published By:
  • ISBN-10: 1605660655
  • ISBN-13: 9781605660653
  • DDC: 658.872
  • Grade Level Range: College Freshman - College Senior
  • 315 Pages | eBook
  • Original Copyright 2008 | Published/Released December 2008
  • This publication's content originally published in print form: 2008
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About

Overview

Presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Provides concrete examples of successes and pitfalls of e-services management and also offers a definition and typology of e-services and their main characteristics through theoretical papers and case studies.