eBook Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services

  • Volume 117
  • Editor: Sueli Mara Soares Pinto Ferreira
  • Published By:
  • ISBN-10: 3598440170
  • ISBN-13: 9783598440175
  • DDC: 021.2
  • Grade Level Range: College Freshman - College Senior
  • 385 Pages | eBook
  • Original Copyright 2006 | Published/Released May 2006
  • This publication's content originally published in print form: 2006
  • Price:  Sign in for price



For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the Proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004.

It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.



  • Sueli Mara Soares Pinto Ferreira