eBook Critical Conversations For Dummies, 1st Edition

  • Published By:
  • ISBN-10: 1118502477
  • ISBN-13: 9781118502471
  • DDC: 658.452
  • Grade Level Range: 12th Grade +
  • 511 Pages | eBook
  • Original Copyright 2013 | Published/Released May 2014
  • This publication's content originally published in print form: 2013
  • Price:  Sign in for price



Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It empowers mid to upper-level managers and provides tips that allow them to demonstrate their leadership ability in their interactions with others. This title contains strageties for preparing for high-stakes situations being persuasive, not abrasive and knowing the value of assertive communication resolving failed promises and missed deadlines maintaining morale when firing staff getting new employees off on the right foot managing staff relations and strengthening team relationships and more.

Table of Contents

Front Cover.
Half Title Page.
Title Page.
Copyright Page.
About the Author.
Author's Acknowledgments.
Contents at a Glance.
Table of Contents.
1: The Anatomy of a Critical Conversation.
2: Let's Get Critical! Making Conversations Count.
3: The Ins and Outs of a Critical Conversation.
4: Critical Conversations: Key Elements to Get You Started.
5: Delivering the Message with Impact.
6: Knowing When It's Time to Have a Critical Conversation.
7: Making Sense of How You Communicate.
8: Building Effective Verbal Communication Techniques.
9: Grasping Nonverbal Cues.
10: Working with Different Communication Styles.
11: Getting Down to Specifics: Creating a Critical Conversation.
12: Here's the Warm-Up: Getting Yourself Ready.
13: Keeping Challenging Situations Productive.
14: Closing the Conversation with Ease.
15: Putting It All into Practice.
16: Conversations in Good Times.
17: Conversations in Bad Times.
18: Dealing with Staff Disputes.
19: Identifying and Working through Workplace Complaints.
20: Resolving Difficult Behaviors with Critical Conversations.
21: Customer Conversations.
22: Hot Topics in Team Conversations.
23: The Part of Tens.
24: Ten Benefits of Leading a Critical Conversation.
25: Ten Ways to Keep Your Cool When No One Else Is.
26: Ten Ways to Manage a Conversation That's Going South.