eBook Idiot's Guides: People Skills, 1st Edition

  • Casey Hawley
  • Published By:
  • ISBN-10: 1615646442
  • ISBN-13: 9781615646449
  • DDC: 302
  • Grade Level Range: 12th Grade +
  • 320 Pages | eBook
  • Original Copyright 2014 | Published/Released June 2015
  • This publication's content originally published in print form: 2014
  • Price:  Sign in for price



People skills, also known as interpersonal skills, are the key to success in work and life. It seems like common sense, but so many people have difficulty grasping and mastering the most effective ways to interact with others, especially in an increasingly digital world.

Table of Contents

Front Cover.
Other Frontmatter.
Title Page.
Dedication Page.
Copyright Page.
1: All You Need to Know about Communication Basics.
2: What Happens in Great Communication?.
3: How to Be a Great Listener.
4: Developing Great Conversation Skills.
5: Meeting and Greeting Friends and Strangers.
6: The Number-One Communication Skill: Nonverbal Communication.
7: What is Nonverbal Communication?.
8: Other Nonverbal Ways You Communicate.
9: Why Tone of Voice Matters.
10: Handling Routine Conflict, Difficult People, and Awkward Situations.
11: Dealing with Conflict.
12: Preparing for Important Conversations.
13: Handling the Five Most Difficult Conversations.
14: Being Assertive vs. Being Aggressive.
15: Coping with Conflict and Difficult People.
16: Building Strong, Rewarding Relationships.
17: From Acquaintance to Friend.
18: Building and Maintaining Special Friendships.
19: Being Influential and Persuasive.
20: Giving Clear Information.
21: Collaborating with Partners.
22: When to Stay Silent.
23: Dealing with Differences in Communication.
24: Embracing Differences in Culture.
25: Identifying and Adapting Your Unique Gifts and Style.
26: Adapting to Generational Differences in Communication.
27: Speaking to Groups.
28: Speaking to a Team or Small Group.
29: Speaking Formally to a Large Group.
Appendix A: Glossary.
Appendix B: Four-Week Plan for Improving Your People Skills.
Appendix C: Resources.
About the Author.