Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th Edition

  • Wilburta Q. Lindh Highline Community College
  • Marilyn Pooler Springfield Technical Community College, Springfield, Massachusetts.
  • Carol D. Tamparo
  • Barbara M. Dahl Whatcom Community College, Bellingham, Washington
  • ISBN-10: 1435419146
  • ISBN-13: 9781435419148
  • 1552 Pages Hardcover 
  • Previous Editions: 2006, 2002, 1998
  • © 2010 | Published
  • College Bookstore Wholesale Price = $89.75 
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About The Solution

Overview

Covering the latest topics and trends, offering the best competency-based procedures, and providing the most innovative technology, it is easy to see why Delmar’s Comprehensive Medical Assisting: Administrative and Clinical Competencies is the most dynamic learning package for medical assisting. In this edition, learn the most current information and procedures necessary to succeed in the medical office. Use the accompanying interactive software programs to translate this knowledge to simulated, real-world environments, and apply critical thinking skills through electronic health records (EHR) software.


Additional Product Information

What's New

  • Electronic health records and total practice management systems material is highlighted by special graphics and icons
  • Over 15 new administrative procedures providing hands-on training with Medical Office Simulation Software 2.0
  • Updated certification information for AAMA, AMT, and NHA examinations
  • More than 200 new photos illustrating more procedures and showing the latest equipment
  • New Spanish Glossary of terms and free downloadable Spanish terms for mp3 players
  • The Critical Thinking Challenge 2.0 offers 10 new video-based scenarios and outcomes
  • Medical Office Simulation Software 2.0 presents enhanced insurance and billing functionality
  • StudyWare CD-ROM with visual instrument flash cards, games and assessment, animations, and audio libraries

Best Buy Packages

Other Popular Packages

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Cengage Learning representative for more information.


Bundle: Delmar Learning's Skills and Procedures for Medical Assistants DVDs, with Closed Captioning + Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th + Workbook
ISBN-10: 053878654X  | ISBN-13: 9780538786546
List Price = $289.95  | CengageBrain Price = $231.49  | College Bookstore Wholesale Price = $215.00

This Bundle Includes:

  • Delmar Learning's Skills and Procedures for Medical Assistants DVDs, with Closed Captioning
    List Price = $4872.95  | CengageBrain Price = $3897.99  | College Bookstore Wholesale Price = $3898.25
  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $111.95  | CengageBrain Price = $89.49  | College Bookstore Wholesale Price = $89.75
  • Workbook for Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th
    List Price = $90.95  | CengageBrain Price = $90.49  | College Bookstore Wholesale Price = $72.75


Bundle: Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th + Workbook + Health & Wellness Resource Center User's Guide + 2013 Delmar Nurse's Drug Handbook, 22nd + Synapse EHR 1.1: An Electronic Charting Simulation CD
ISBN-10:  1285344022  | ISBN-13:  9781285344027
List Price = $268.95  | CengageBrain Price = $214.99  | College Bookstore Wholesale Price = $199.25

This Bundle Includes:

  • Health & Wellness Resource Center User's Guide
    List Price = $33.95  | College Bookstore Wholesale Price = $25.50
  • 2013 Delmar Nurse's Drug Handbook
    List Price = $34.95  | CengageBrain Price = $27.49  | College Bookstore Wholesale Price = $26.25
  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $111.95  | CengageBrain Price = $89.49  | College Bookstore Wholesale Price = $89.75
  • Workbook for Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th
    List Price = $90.95  | CengageBrain Price = $90.49  | College Bookstore Wholesale Price = $72.75
  • Synapse EHR 1.1: An Electronic Charting Simulation CD
    List Price = $6.95  | College Bookstore Wholesale Price = $5.50



ISBN-10:  1111233063 | ISBN-13:  9781111233068
List Price = $246.95  | College Bookstore Wholesale Price = $182.75

This Bundle Includes:

  • Delmar Learning’s Clinical Handbook for the Medical Office
    List Price = $103.95  | CengageBrain Price = $82.99  | College Bookstore Wholesale Price = $83.00
  • Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies
    List Price = $111.95  | CengageBrain Price = $89.49  | College Bookstore Wholesale Price = $89.75
  • The Total Practice Management Workbook: Using e-Medsys Educational Edition
    List Price = $58.95  | CengageBrain Price = $58.49  | College Bookstore Wholesale Price = $47.00


Table of Contents

Chapter 1: The Medical Assisting Profession.
Chapter 2: Health Care Settings and the Health Care Team.
Chapter 3: History of Medicine.
Chapter 4: Therapeutic Communication Skills.
Chapter 5: Coping Skills for the Medical Assistant.
Chapter 6: The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Chapter 7: Legal Considerations.
Chapter 8: Ethical Considerations.
Chapter 9: Emergency Procedures and First Aid.
Chapter 10: Creating the Facility Environment.
Chapter 11: Computers in the Ambulatory Care Setting.
Chapter 12: Telecommunications.
Chapter 13: Patient Scheduling.
Chapter 14: Medical Records Management.
Chapter 15: Written Communications.
Chapter 16: Medical Documents.
Chapter 17: Medical Insurance.
Chapter 18: Medical Insurance Coding.
Chapter 19: Daily Financial Practices.
Chapter 20: Billing and Collections.
Chapter 21: Accounting Practices.
Chapter 22: Infection Control and Medical Asepsis.
Chapter 23: The Patient History and Documentation.
Chapter 24: Vital Signs and Measurements.
Chapter 25: The Physical Examination.
Chapter 26: Obstetrics and Gynecology.
Chapter 27: Pediatrics.
Chapter 28: Male Reproductive System.
Chapter 29: Gerontology.
Chapter 30: Examinations and Procedures of Body Systems.
Chapter 31: Assisting with Office/Ambulatory Surgery.
Chapter 32: Diagnostic Imaging.
Chapter 33: Rehabilitation and Therapeutic Modalities.
Chapter 34: Nutrition in Health and Disease.
Chapter 35: Basic Pharmacology.
Chapter 36: Calculation of Medication Dosage and Medication Administration.
Chapter 37: Electrocardiography.
Chapter 38: Safety and Regulatory Guidelines in the Medical Laboratory.
Chapter 39: Introduction to the Medical Laboratory.
Chapter 40: Phlebotomy: Venipuncture and Capillary Puncture.
Chapter 41: Hematology.
Chapter 42: Urinalysis.
Chapter 43: Basic Microbiology.
Chapter 44: Specialty Laboratory Tests.
Chapter 45: The Medical Assistant as Office Manager.
Chapter 46: The Medical Assistant as Human Resources Manager.
Chapter 47: Preparing for Medical Assisting Credentials.
Chapter 48: Employment Strategies.

Supplements

Instructor Supplements

Instructor Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Cengage Learning eBook Instant Access Code  (ISBN-10: 1111037299 | ISBN-13: 9781111037291)

List Price = $71.00  | CengageBrain Price = $71.00  | College Bookstore Wholesale Price = $71.00


Cengage Learning eBook Instant Access Code  (ISBN-10: 1111037329 | ISBN-13: 9781111037321)

List Price = $116.00  | CengageBrain Price = $116.00  | College Bookstore Wholesale Price = $116.00


WebTutor™ Advantage on WebCT™ Printed Access Card  (ISBN-10: 1435419197 | ISBN-13: 9781435419193)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $37.95  | CengageBrain Price = $37.49  | College Bookstore Wholesale Price = $28.00


WebTutor™ Toolbox for WebCT™ Printed Access Card  (ISBN-10: 1435419200 | ISBN-13: 9781435419209)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $22.95  | CengageBrain Price = $22.49  | College Bookstore Wholesale Price = $18.75


WebTutor™ Toolbox for Blackboard® Printed Access Card  (ISBN-10: 1435419219 | ISBN-13: 9781435419216)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $22.95  | CengageBrain Price = $22.49  | College Bookstore Wholesale Price = $18.75

Watch Demo


The Total Practice Management Workbook: Using e-Medsys Educational Edition  (ISBN-10: 1439055858 | ISBN-13: 9781439055854)

This Workbook will help your students develop the confidence and skills needed to work in a paperless medical office. Hands-on exercises using e-Medsys® Educational Edition from TriMed Technologies provide practice in performing the most common tasks that medical assistants perform in a medical office, from registering a patient to documenting in the patient's electronic medical record, to billing patient charges. e-Medsys® is completely online, making it a completely portable solution for your students. The e-Medsys® Solution Suite from TriMed Technologies is a fully integrated and fully online practice management (PM) system, electronic health records (EHR) system, and patient portal, used across the country in thousands of medical offices. The e-Medsys® EHR is 2008 CCHIT-certified in Ambulatory Medicine, Cardiovascular Medicine, and Child Health. The e-Medsys® Educational Edition from TriMed Technologies is a custom version of this powerful product. For more information about TriMed Technologies, visit www.trimedtech.com.

List Price = $58.95  | CengageBrain Price = $58.49  | College Bookstore Wholesale Price = $47.00


Critical Thinking Challenge 2.0  (ISBN-10: 1435419286 | ISBN-13: 9781435419285)

The Critical Thinking Challenge simulates a three-month externship in a medical office. During your externship, you will be confronted with a series of situations in which you will need to use your critical thinking skills to choose the most appropriate action in response to each situation. Your decisions will be evaluated in three categories- how your decisions affect the practice, the patient, and your career. Your goal is to be hired by the office as a full-time medical assistant. Version 2.0 presents all scenarios using video, and features more variety and branching options, so you can have different experiences each time you go through the program.

List Price = $121.95  | CengageBrain Price = $121.49  | College Bookstore Wholesale Price = $97.50


Cengage-Hosted WebTutor™ Instant Access Code  (ISBN-10: 0840057466 | ISBN-13: 9780840057464)

List Price = $45.25  | CengageBrain Price = $45.25  | College Bookstore Wholesale Price = $45.25


WebTutor™ Advantage on Blackboard® Printed Access Card  (ISBN-10: 1435419189 | ISBN-13: 9781435419186)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $37.95  | CengageBrain Price = $37.49  | College Bookstore Wholesale Price = $28.00

Watch Demo


Workbook for Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th  (ISBN-10: 1435419154 | ISBN-13: 9781435419155)

Specifically designed to apply concepts and develop critical thinking, this workbook will help strengthen your knowledge and skills as you prepare to enter the medical assisting profession. Competency assessment checklists for each procedure track all of the administrative, clinical, and general competencies designated by ABHES and CAAHEP.

List Price = $90.95  | CengageBrain Price = $90.49  | College Bookstore Wholesale Price = $72.75


Instructor's Manual for Delmar's Comprehensive Medical Assisting  (ISBN-10: 1435419162 | ISBN-13: 9781435419162)


Instructor Resources  (ISBN-10: 1435419170 | ISBN-13: 9781435419179)

This valuable resource provides the instructor with complete support in and out of the classroom. Deliver powerful lectures, create total lesson plans, customize exams, and monitor student progress throughout the course with Instructor’s Resources to accompany Delmar’s Comprehensive Medical Assisting: Administrative and Clinical Competencies, Fourth Edition


Delmar's Clinical Medical Assisting  (ISBN-10: 1435419251 | ISBN-13: 9781435419254)

Covering the latest topics and trends, offering the best competency-based procedures, and providing the most innovative technology, it is easy to see why Delmar’s Clinical Medical Assisting is the most dynamic learning package for medical assisting. In this edition, learn the most current information and procedures necessary to succeed in the medical office. Use the accompanying interactive software programs to translate this knowledge to simulated real-world environments, and apply critical thinking skills.

List Price = $155.95  | CengageBrain Price = $124.49  | College Bookstore Wholesale Price = $124.50


Instructor's Manual for Delmar's Clinical Medical Assisting, 4th  (ISBN-10: 1435419278 | ISBN-13: 9781435419278)


Workbook for Delmar's Clinical Medical Assisting  (ISBN-10: 143541926X | ISBN-13: 9781435419261)

List Price = $79.95  | CengageBrain Price = $79.49  | College Bookstore Wholesale Price = $64.00


Instructor's Manual for Delmar's Administrative Medical Assisting, 4th  (ISBN-10: 1435419243 | ISBN-13: 9781435419247)


Workbook for Delmar's Administrative Medical Assisting, 4th  (ISBN-10: 1435419235 | ISBN-13: 9781435419230)

List Price = $79.95  | CengageBrain Price = $79.49  | College Bookstore Wholesale Price = $64.00


Delmar's Administrative Medical Assisting  (ISBN-10: 1435419227 | ISBN-13: 9781435419223)

Discover what makes Delmar’s Administrative Medical Assisting the premier learning package for administrative medical assisting. From coverage of the latest topics, trends and competency-based procedures, to the most innovative technology offerings on the market, no resource will get you closer to success in the medical office. Use the accompanying interactive software programs to translate your knowledge into practical skills.

List Price = $155.95  | CengageBrain Price = $124.49  | College Bookstore Wholesale Price = $124.50


Bundle: Delmar Learning's Skills and Procedures for Medical Assistants DVDs, with Closed Captioning + Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th + Workbook  (ISBN-10: 053878654X | ISBN-13: 9780538786546)

List Price = $289.95  | CengageBrain Price = $231.49  | College Bookstore Wholesale Price = $215.00


Student Supplements

Student Supplements

All supplements have been updated in coordination with the main title. Select the main title’s "About the Solution" tab, then select "What's New" for updates specific to title's edition. For more information about these supplements, or to obtain them, contact your Learning Consultant.

Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies (Book Only)  (ISBN-10: 1111318611 | ISBN-13: 9781111318611)

List Price = $111.95  | CengageBrain Price = $89.49  | College Bookstore Wholesale Price = $89.75


Cengage Learning eBook Instant Access Code  (ISBN-10: 1111037299 | ISBN-13: 9781111037291)

List Price = $71.00  | CengageBrain Price = $71.00  | College Bookstore Wholesale Price = $71.00


Cengage Learning eBook Instant Access Code  (ISBN-10: 1111037329 | ISBN-13: 9781111037321)

List Price = $116.00  | CengageBrain Price = $116.00  | College Bookstore Wholesale Price = $116.00


WebTutor™ Advantage on WebCT™ Printed Access Card  (ISBN-10: 1435419197 | ISBN-13: 9781435419193)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $37.95  | CengageBrain Price = $37.49  | College Bookstore Wholesale Price = $28.00


WebTutor™ Toolbox for WebCT™ Printed Access Card  (ISBN-10: 1435419200 | ISBN-13: 9781435419209)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $22.95  | CengageBrain Price = $22.49  | College Bookstore Wholesale Price = $18.75


WebTutor™ Toolbox for Blackboard® Printed Access Card  (ISBN-10: 1435419219 | ISBN-13: 9781435419216)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $22.95  | CengageBrain Price = $22.49  | College Bookstore Wholesale Price = $18.75

Watch Demo


The Total Practice Management Workbook: Using e-Medsys Educational Edition  (ISBN-10: 1439055858 | ISBN-13: 9781439055854)

A real-world simulation of what medical assisting students will encounter in the workplace, with over 50 activities covering both front office, back office, and billing procedures. Not sold separately; available to bundle with Comprehensive Medical Assisting, 4E by Lindh, Pooler, Tamparo, Dahl and the splits of this text or Medical Assisting, 6E by Keir, Wise, Krebs, Kelley-Arney.

List Price = $58.95  | CengageBrain Price = $58.49  | College Bookstore Wholesale Price = $47.00


Critical Thinking Challenge 2.0  (ISBN-10: 1435419286 | ISBN-13: 9781435419285)

The Critical Thinking Challenge simulates a three-month externship in a medical office. During your externship, you will be confronted with a series of situations in which you will need to use your critical thinking skills to choose the most appropriate action in response to each situation. Your decisions will be evaluated in three categories- how your decisions affect the practice, the patient, and your career. Your goal is to be hired by the office as a full-time medical assistant. Version 2.0 presents all scenarios using video, and features more variety and branching options, so you can have different experiences each time you go through the program.

List Price = $121.95  | CengageBrain Price = $121.49  | College Bookstore Wholesale Price = $97.50


Online Companion  (ISBN-10: 1435419294 | ISBN-13: 9781435419292)

List Price = $62.95  | College Bookstore Wholesale Price = $50.25


Cengage-Hosted WebTutor™ Instant Access Code  (ISBN-10: 0840057466 | ISBN-13: 9780840057464)

WebTutor provides anytime, anywhere access to course content, quizzes, and the tools you need to succeed in your course • Customizable to include topics your instructor wants to focus on • Complete with powerful communication tools, including e-mail, dicussion, and chat • Connected to the real world, with links to websites that add value to the course and save you time.

List Price = $45.25  | CengageBrain Price = $45.25  | College Bookstore Wholesale Price = $45.25


WebTutor™ Advantage on Blackboard® Printed Access Card  (ISBN-10: 1435419189 | ISBN-13: 9781435419186)

Improve your grades with WebTutor™ online review and test prep tools.

List Price = $37.95  | CengageBrain Price = $37.49  | College Bookstore Wholesale Price = $28.00

Watch Demo


Workbook for Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th  (ISBN-10: 1435419154 | ISBN-13: 9781435419155)

Specifically designed to apply concepts and develop critical thinking, this workbook will help strengthen your knowledge and skills as you prepare to enter the medical assisting profession. Competency assessment checklists for each procedure track all of the administrative, clinical, and general competencies designated by ABHES and CAAHEP.

List Price = $90.95  | CengageBrain Price = $90.49  | College Bookstore Wholesale Price = $72.75


Studyware and Audio Library  (ISBN-10: 1111537313 | ISBN-13: 9781111537319)

List Price = $74.95  | CengageBrain Price = $74.49  | College Bookstore Wholesale Price = $60.25


Delmar's Clinical Medical Assisting  (ISBN-10: 1435419251 | ISBN-13: 9781435419254)

Covering the latest topics and trends, offering the best competency-based procedures, and providing the most innovative technology, it is easy to see why Delmar’s Clinical Medical Assisting is the most dynamic learning package for medical assisting. In this edition, learn the most current information and procedures necessary to succeed in the medical office. Use the accompanying interactive software programs to translate this knowledge to simulated real-world environments, and apply critical thinking skills.

List Price = $155.95  | CengageBrain Price = $124.49  | College Bookstore Wholesale Price = $124.50


Workbook for Delmar's Clinical Medical Assisting  (ISBN-10: 143541926X | ISBN-13: 9781435419261)

List Price = $79.95  | CengageBrain Price = $79.49  | College Bookstore Wholesale Price = $64.00


Workbook for Delmar's Administrative Medical Assisting, 4th  (ISBN-10: 1435419235 | ISBN-13: 9781435419230)

List Price = $79.95  | CengageBrain Price = $79.49  | College Bookstore Wholesale Price = $64.00


Delmar's Administrative Medical Assisting  (ISBN-10: 1435419227 | ISBN-13: 9781435419223)

Discover what makes Delmar’s Administrative Medical Assisting the premier learning package for administrative medical assisting. From coverage of the latest topics, trends and competency-based procedures, to the most innovative technology offerings on the market, no resource will get you closer to success in the medical office. Use the accompanying interactive software programs to translate your knowledge into practical skills.

List Price = $155.95  | CengageBrain Price = $124.49  | College Bookstore Wholesale Price = $124.50


Bundle: Delmar Learning's Skills and Procedures for Medical Assistants DVDs, with Closed Captioning + Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th + Workbook  (ISBN-10: 053878654X | ISBN-13: 9780538786546)

List Price = $289.95  | CengageBrain Price = $231.49  | College Bookstore Wholesale Price = $215.00


Meet the Author

About the Author

Wilburta Q. Lindh

Wilburta (Billie) Q. Lindh, CMA (AAMA), holds professor emerita status at Highline Community College in Des Moines, Washington, where she served as director and consultant to the Medical Assistant Program. During her tenure at the college, she received the Outstanding Faculty Member of the Year award for 2000. Lindh is a member of the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and has lectured at AAMA seminars and conducted in-service workshops on various topics throughout the country. She is a coauthor of respected textbooks on medical assisting, radiology, and ophthalmology, as well as the medical assistant chapter in the GUIDE TO CAREERS IN THE HEALTH PROFESSIONS.

Marilyn Pooler

Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation.

Carol D. Tamparo

Formerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA Co-Author of three additional texts for use with allied health professionals Member of SeaTac American Association of Medical Assistants Past President of Lake Washington College Foundation. You can find me on Facebook.

Barbara M. Dahl

Barbara M. Dahl, CMA (AAMA), CPC, served as a faculty member and coordinator of the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for 20 years. She continues to be an active member of several professional organizations, including the Whatcom County Chapter of Medical Assistants, the Washington State Society of Medical Assistants, the American Association of Medical Assistants (AAMA), and the Washington State Medical Assisting Educators. Dahl is also actively involved in medical management and personnel consulting, curriculum development, and program accreditation advising, as well as advocating for medical assistants to enjoy the right to practice in Washington.

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