Higher Education

An Introduction to the Human Services, 8th Edition

  • includes CourseMate Printed Access Card
  • Marianne R. Woodside University of Tennessee, Knoxville
  • Tricia McClam University of Tennessee, Knoxville
  • ISBN-10: 1285749928  |  ISBN-13: 9781285749921
  • 336 Pages
  • Previous Editions: 2012, 2009, 2006
  • © 2015 | Published
  • College Bookstore Wholesale Price = $148.25
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About

Overview

With website-based videos showing chapter concepts in real-world practice, the eighth edition of best-selling AN INTRODUCTION TO HUMAN SERVICES offers a uniquely practical and comprehensive introduction to the human services profession. Drawing on the authors' extensive experience as practitioners, educators, and researchers, the text defines human services, reviews the historical development of the field, provides a practical overview of the profession, and emphasizes the skills needed to succeed as a human services practitioner. The book provides a solid grounding in such fundamental concepts as serving the whole person, using an interdisciplinary approach, interacting with helper and client, preparing generalists, and empowering clients. Every chapter includes detailed case studies to highlight the practical applications of key concepts and prepare students to effectively address issues they are likely to encounter as helping professionals. In addition, the videos-viewable online in CourseMate, access to which is included with the text-add compelling demonstrations by skilled professionals to illustrate basic concepts. CourseMate also includes an interactive eBook, the MindTap™ Reader.

Features and Benefits

  • Providing real-world illustrations for every chapter, videos (viewable on CourseMate) demonstrate chapter concepts in action. Segments vary from vignettes about clients and helping strategies to professionals and the challenges they encounter in their work.
  • Cutting-edge cases and applications illustrate key ideas and provide a number of practical ways for students to apply concepts and strategies introduced in the text to real-world scenarios. Case studies illustrate each human service delivery model, while a special concluding case study integrates all three models. In addition, the expansive human service model includes a strengths perspective.
  • An engaging and enjoyable read, this student-friendly text delivers a comprehensive introduction to the human services field and the essential skills students need to succeed as working professionals. It accurately documents the rapidly evolving environment in which human services are delivered, covering such key topics as shifting demographics, developing technologies, and common day-to-day challenges students are likely to face in their careers.
  • Each chapter includes chapter objectives, multiple detailed real-world case studies with focus questions, lists of key terms, a summary of important “Things to Remember,” and suggested readings for further information-all designed to make instruction more effective and facilitate student learning.
  • The text's international perspective provides valuable insight into today's global environment. In-depth coverage of increasingly important diversity issues is also integrated throughout.
  • Excerpts of primary source material offer a useful first-hand perspective as well as suggestions for additional information, making it simple to integrate other books, electronic materials, and media resources into course activities to match your students' unique interests.
  • End-of-chapter “Want to Know More?” features give students a variety of resources to further explore concepts and issues related to that chapter.
  • A comprehensive suite of instructor's resources helps faculty easily prepare for the course. They include chapter objectives, summaries, PowerPoint® slides, outlines, test bank, as well as activities and questions that assist students in reading, reviewing, and applying concepts.

Table of Contents

Part I: DEFINING HUMAN SERVICES.
1. An Introduction to Human Services.
2. A History of Helping.
3. Human Services Today.
4. Models of Human Service Delivery.
Part II: CLIENTS AND HELPERS IN HUMAN SERVICES.
5. The Client.
6. The Human Service Professional.
Part III: THE PRACTICE OF HUMAN SERVICES.
7. The Helping Process.
8. Working Within a System.
9. Professional Concerns.

What's New

  • Every chapter has been thoroughly revised and updated to reflect the latest research, new ideas in theory, leading innovations in practice, important influences on human services, and new challenges and special issues facing today's practitioners. For instance, there's coverage of the Affordable Care Act, technology (including related ethical issues), the effects of the global economic recession on the field, the international dimension of human services, and changes in service delivery (e.g., online group counseling, increased services to veterans).
  • Sections on diversity (based on the 2010 Census Reports), aging, counseling culturally different clients, evidence-based practice, community-based services, and psychopharmacology are updated.
  • New sections discuss wraparound services as part of community-based services, the changing workplace, current issues facing the public health sector (i.e., natural disasters, obesity), the wellness/strengths-based model, the feminist perspective and the nature of power and authority, and motivational interviewing.
  • Updated vignettes throughout the book reflect current issues and human service practice. Readings, questions, and references are also updated.

Alternate Formats

Choose the format that best fits your student's budget and course goals

To customize your learning solution, contact your Learning Consultant for more information.

  • Book Only

    ISBN-10: 1285749901 | ISBN-13: 9781285749907

    List Price = $160.95  | CengageBrain Price = $160.95  | College Bookstore Wholesale Price = $121.25

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + CourseMate Printed Access Card

ISBN-10: 1285993497 | ISBN-13: 9781285993492

List Price = $210.95  | College Bookstore Wholesale Price = $158.25

This Bundle Includes:

  • An Introduction to the Human Services
    List Price = $199.95  | CengageBrain Price = $199.95  | College Bookstore Wholesale Price = $148.25
  • CourseMate, 1 term (6 months) Printed Access Card
    List Price = $137.00  | College Bookstore Wholesale Price = $102.00


Efficacy and Outcomes

Reviews

"A great text for introductory courses. It covers pertinent information without overwhelming a student with too much in-depth information or concepts too advanced at this early stage in their academic studies."

— Sylvia Bane Malta, St. Charles Community College, Missouri

"The text is an excellent overview to the field for the student and [an] extremely useful game plan for the instructor of the course."

— Rena Bushman, Empire State College, SUNY

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Online Instructor's Manual  (ISBN-10: 1285752619 | ISBN-13: 9781285752617)

The instructor's resource manual (IRM) contains a variety of resources to aid instructors in preparing and presenting text material in a manner that meets their personal preferences and course needs. It presents chapter-by-chapter suggestions and resources to enhance and facilitate learning.

Online Test Bank  (ISBN-10: 1285752651 | ISBN-13: 9781285752655)

Available to adopting instructors, the Test Bank includes multiple-choice, true/false, and essay questions for each chapter of the text.

Online PowerPoint®  (ISBN-10: 1285859006 | ISBN-13: 9781285859002)

These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.

Cengage Learning Testing, powered by Cognero Instant Access for Woodside/McClam's An Introduction to Human Services  (ISBN-10: 1285978935 | ISBN-13: 9781285978932)

Student Workbook (Case plus App)  (ISBN-10: 1285759516 | ISBN-13: 9781285759517)

This hands-on work-text equips students with a practitioner perspective through realistic cases about the profession of human services. Students study and apply concepts using cases, quizzes, and questions that encourage them to reflect upon their own understandings of the concepts. Each chapter begins with a focus issue, followed by case and summary sections, case questions, self-assessments, and case comments.

List Price = $71.95  | CengageBrain Price = $71.95  | College Bookstore Wholesale Price = $54.00

Helping Professions Learning Center 2-Semester Instant Access Code  (ISBN-10: 0495500879 | ISBN-13: 9780495500872)

Designed to help you bridge the gap between coursework and practice, the Helping Professions Learning Center (HPLC) offers a centralized online resource that allows students to build skills and gain even more confidence and familiarity with the principles that govern the life of the helping professional. The interactive site consists of: Video Activities organized by curriculum area and accompanied by critical thinking questions; Ethics, Diversity, and Theory-based Case Studies; Flashcards and Practice Quizzes; a Professional Development Center; and a Research and Writing Center.

List Price = $32.00  | CengageBrain Price = $32.00  | College Bookstore Wholesale Price = $32.00

CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1285752481 | ISBN-13: 9781285752488)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. CourseMate includes an integrated eBook, quizzes, flashcards, videos, and EngagementTracker-a first-of-its-kind tool that monitors student engagement in the course. The accompanying instructor website offers access to password-protected resources such as an electronic version of the instructor's manual and PowerPoint® slides.

List Price = $137.00  | CengageBrain Price = $137.00  | College Bookstore Wholesale Price = $137.00

LMS Integrated for CourseMate™, 1 term (6 months) Instant Access  (ISBN-10: 1305076583 | ISBN-13: 9781305076587)

Cengage Learning provides Learning Management System (LMS) integration with our MindLinks service. This service is designed to deliver an optimal user experience through the learning management system (LMS) already used by the institution – facilitating learning retention and contributing to better learner outcomes. Our collaboration with LMS industry leaders helps drive advanced features like gradebook integration, while the fluid pedagogical design contributes to more teachable moments.

List Price = $137.00  | CengageBrain Price = $137.00  | College Bookstore Wholesale Price = $137.00

Student Supplements

Student Workbook (Case plus App)  (ISBN-10: 1285759516 | ISBN-13: 9781285759517)

Using realistic cases about the profession of human services, this insightful work-text equips you with a true practitioner perspective. Cases, quizzes, and questions encourage you to reflect upon your own understandings of the concepts. Each chapter begins with a focus issue, followed by case and summary sections, case questions, self-assessments, and case comments.

List Price = $71.95  | CengageBrain Price = $71.95  | College Bookstore Wholesale Price = $54.00

Helping Professions Learning Center 2-Semester Instant Access Code  (ISBN-10: 0495500879 | ISBN-13: 9780495500872)

Designed to help you bridge the gap between coursework and practice, the Helping Professions Learning Center (HPLC) offers a centralized online resource that allows you to build your skills and gain even more confidence and familiarity with the principles that govern the life of the helping professional. The interactive site consists of: Video Activities organized by curriculum area and accompanied by critical thinking questions; Ethics, Diversity, and Theory-based Case Studies; Flashcards and Practice Quizzes; a Professional Development Center; and a Research and Writing Center.

List Price = $32.00  | CengageBrain Price = $32.00  | College Bookstore Wholesale Price = $32.00

CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1285752481 | ISBN-13: 9781285752488)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Access an integrated eBook and chapter-specific learning tools including flashcards, quizzes, videos, and more in your CourseMate. Go to CengageBrain.com.

List Price = $137.00  | CengageBrain Price = $137.00  | College Bookstore Wholesale Price = $137.00

LMS Integrated for CourseMate™, 1 term (6 months) Instant Access  (ISBN-10: 1305076583 | ISBN-13: 9781305076587)

Cengage Learning provides Learning Management System (LMS) integration with our MindLinks service. This service is designed to deliver an optimal user experience through the learning management system (LMS) already used by the institution – facilitating learning retention and contributing to better learner outcomes. Our collaboration with LMS industry leaders helps drive advanced features like gradebook integration, while the fluid pedagogical design contributes to more teachable moments.

List Price = $137.00  | CengageBrain Price = $137.00  | College Bookstore Wholesale Price = $137.00

Meet the Author

Author Bio

Marianne R. Woodside

Marianne Woodside, Professor Emerita, is affiliated with the Human Services, Mental Health Counseling, and Counselor Education programs at the University of Tennessee, Knoxville. She has taught introduction to human services, case management, methods of helping, and foundations of counselor education, and supervises practicum and internship. Her primary research interests are international human services, human service education, and case management. Dr. Woodside has served on the editorial boards for Journal of Human Service Education, American Association for Counseling and Development Journal, and Tennessee Counseling Journal. Additionally, she served as vice-president of regional development and secretary of the National Organization for Human Services Education. Dr. Woodside has published a wide range of journal articles and has an extensive record of presentations at national and international meetings. Her many awards include the Distinguished Recognition Award from the Council for Standards in Human Service Education, the Professional Development Research Award from the National Organization for Human Services Education, the Helen B. Watson Outstanding Faculty Research Award, and the Educator's Hall of Honor Award. With Tricia McClam, Dr. Woodside is co-author of the successful AN INTRODUCTION TO HUMAN SERVICES (8th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS (8th Ed.), GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT STUDENTS WANT TO KNOW. Dr. Woodside also wrote INTERNSHIP IN HUMAN SERVICES: HELPING STUDENTS FIND THEIR WAY (Sage).

Tricia McClam

Tricia McClam, Professor Emeritus, is affiliated with the Mental Health Counseling (Master's) and Counselor Education (Ph.D.) programs at the University of Tennessee, Knoxville. She teaches various courses in both programs, including Cross Cultural Counseling, Formal Measurement, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam is associate editor of International Education and past co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education, a Certificate of Appreciation from the Council for Standards in Human Service Education, and the Miriam Clubok Award from the National Organization for Human Service Education. With Marianne Woodside, Dr. McClam is co-author of INTRODUCTION TO HUMAN SERVICES (8th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS (8th Ed.), GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT EVERY STUDENT WANTS TO KNOW.