A Guide to Customer Service Skills for the Service Desk Professional, 3rd Edition
- Donna Knapp
- ISBN-10: 0538748532 | ISBN-13: 9780538748537
- 400 Pages
- Previous Editions: 2005, 2000
- © 2011 | Published
- College Bookstore Wholesale Price = $126.00
- Newer Edition Available
- It's the greener, leaner way to review! An online copy cuts down on paper and on time. Reduce the wait (and the weight) of printed texts. Your online copy arrives instantly, and you can review it anytime from your computer or favorite mobile device.
If you prefer a print copy to review, please contact your representative.