CASE STUDIES FOR THE EMERGENCY RESPONDER: PSYCHOSOCIAL, ETHICAL AND LEADERSHIP DIMENSIONS, 1ST EDITION is designed to demonstrate how interpersonal challenges of emergency medical response personnel and the people they serve can be proactively addressed and effectively conquered.
Appropriate for practicing professionals and students alike, this book features case studies spanning a variety of topics including customer service, incident command, safety, interagency cooperation, internal and external communications, health and wellness, grief, and learned helplessness. Additional areas covered are advocacy, psych patients, EMS protocols, standard operating procedures, cultural issues, team dynamics, interpersonal skills, risk management, public private partnerships, and public education. Case Studies throughout the book encourage readers to problem solve by providing examples that show how certain decisions can either positively or negatively affect the final outcome of a variety of emergency situations.
This book is designed so readers can learn from both positive and negative decisions. It shows the affects of short-sighted, mundane and unprofessional interactions with patients, between team members and with other public safety agencies - and the impact they may have. Case studies provided allow the reader to build knowledge and reflect, leading to meaningful discussions and dialogue in a variety of environments.
Table of Contents
Case Study 1. Fools Rush In.
Case Study 2. Frequent Flyer.
Case Study 3. In Their Time of Grief.
Case Study 4. A Quarter a Day Keeps the Doctor Away.
Case Study 5. All Dressed Up and No Place to Go.
Case Study 6. The Coke Scandal.
Case Study 7. A Penny for Your Thoughts.
Case Study 8. Knock-Knock.
Case Study 9. Magnetic Personality.
Case Study 10. Cat on a Hot Tin Roof.
Case Study 11. Family Ties.
Case Study 12. One Patient-To Go.
Case Study 13. Food Poisoning.
Case Study 14. Pain in the Butt.
Case Study 15. Salute.
Case Study 16. The Perfect Storm.
Case Study 17. This is My Patient.
Case Study 18. Where Do We Go from Here?
Case Study 19. Why 3 AM?
Case Study 20. You Did What?
Case Study 21. Crotch Rocket.
Case Study 22. Dog and Pony Show.
Case Study 23. Rehab.
Case Study 24. Professional Courtesy?
Case Study 25. It'll Only Take a Minute.
Case Study 26. Appearances.
Case Study 27. A Few Good Men.
Case Study 28. Bright Idea.
Case Study 29. Fatal Mistake.
Case Study 30. Holiday Get Together.