Higher Education

The Labor Relations Process, 10th Edition

  • William H. Holley Auburn University
  • Kenneth M. Jennings University of Illinois
  • Roger S. Wolters Auburn University
  • ISBN-10: 0538481986  |  ISBN-13: 9780538481984
  • 720 Pages
  • Previous Editions: 2009, 2005, 2001
  • © 2012 | Published
  • College Bookstore Wholesale Price = $279.75
  • Newer Edition Available
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As recognized arbitration experts around the world, the authors of THE LABOR RELATIONS PROCESS, 10th Edition bring nearly a century of combined experience with the labor movement, labor relations, and collective bargaining to this popular text. Packed with real-world examples and quotes from practitioners in the field, THE LABOR RELATIONS PROCESS, 10th Edition explores labor's history from inception to current and emerging trends, touching on government, white-collar, and international contexts for an unmatched perspective of the topics. Chapters include in-depth analyses of the relationship between management and labor, including key participants in the processes, and the rights and responsibilities of each. Labor agreements, collective bargaining, contract administration, arbitration, and other critical issues and processes highlight the complex, exciting nature of organized labor, and introduce students to the many professional opportunities available to them today.

Features and Benefits

  • Assimilating Cases and Features: "Labor Relations In Action" boxed features and short, end-of-chapter cases give students practice applying theories and concepts from the readings using concrete examples.
  • Modern, Web-based Activities: Keep Internet-savvy students engaged in your course with "Exploring the Web" assignments that encourage them to learn more about current labor relations through specific websites.
  • Skill-Building Exercises: Students work in teams or individually with "Classroom Exercises" throughout the text, which promote practical career skills, such as research, negotiation, analysis, verbal communication, written communication, and more!
  • Unique Public Sector Content: Unlike any competing text, the 10th Edition of THE LABOR RELATIONS PROCESS devotes an entire chapter to Labor Relations in the Public Sector—an increasingly prominent aspect of labor relations
  • Thought-Provoking Ethics: Demonstrate how to apply ethical standards to business situations with the stimulating ethical issues integrated throughout the text.

Table of Contents

About the Authors.
1. Union-Management Relationships in Perspective.
2. Evolution of Labor-Management Relationships.
3. Legal Influences.
4. Unions and Management: Key Participants in the Labor Relations Process.
5. Why and How Unions Are Organized.
6. Negotiating the Labor Agreement.
7. Economic Issues.
8. Administrative Issues.
9. Resolving Negotiation (Interest) Disputes and the Use of Economic Pressure.
10. Contract Administration.
11. Labor and Employment Arbitration.
12. Employee Discipline.
13. Labor Relations in the Public Sector.
14. Labor Relations in Multinational Corporations and in Other Countries.
Appendix: Collective Bargaining Negotiations Exercise.

What's New

  • Enlightening Scenarios: Put a human face on abstract concepts with these chapter-opening scenarios, which detail real-world experiences in labor relations.
  • An All-New Simulation: Challenge students to put theory into practice with the 10th Edition's all-new, hands-on, simulation tool, which walks students through every step of the contract negotiation process.
  • Updated Statistics and Discussions: Thoroughly documenting the changes in unions throughout the U.S., the 10th Edition of THE LABOR RELATIONS PROCESS explores issues such as the public's evolving perceptions, modern union statistics, mergers and attrition, unions operating like corporations, and more.
  • Emerging Trends: Updates to the 10th Edition of THE LABOR RELATIONS PROCESS present the most topical issues in labor relations, including labor law reform, the global economy, technological advances, and the recent recession's effects on unions, as well as key updates to current U.S. legislation.
  • New End-of-Chapter Cases and Exercises: All-new, in-text examples and cases address unauthorized aliens, relationship management, employing union members in non-union work environments, card check recognition agreements, mileage reimbursement, and a firm's change in ownership, among other important topics. New, web-based exercises in this edition add even more value for students by guiding them to current information, research, and discussion points

Efficacy and Outcomes


"An outstanding text for the type of class that I teach."

— Richard J. Campbell, University of Rio Grande


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD-ROM  (ISBN-10: 111157779X | ISBN-13: 9781111577797)

Get all the key instructor supplements in one place with this convenient new Instructor's Resource CD-ROM (IRCD). The timesaving Instructor's Manual features a detailed lecture outline, discussion guide, and answer key, along with additional reading assignments and a list of prospective term-paper projects. The ExamView® test bank offers extra convenience, along with new and updated questions that require fact recall and critical thinking, while the new PowerPoint® slides help you efficiently customize lectures.

Meet the Author

Author Bio

William H. Holley

William H. Holley taught labor relations, collective bargaining, and arbitration for 32 years at Auburn University, and he worked as an arbitrator in many industries, from airlines to professional sports to the Postal Service. Widely published, he coauthored Personnel/Human Resource Management with Ken Jennings and Labor Relations: An Experimental and Case Approach with Roger Wolters. His research has appeared in the Academy of Management Journal, Labor Law Journal, Personnel Psychology, and other journals. He served as secretary and president, as well as a board member for the Journal of Management of the Southern Management Association (a division of the Academy of Management). He is also a member of the National Academy of Arbitrators, serving as its executive secretary-treasurer, vice president, and president. Dr. Holley received his B.S. and M.B.A. from Mississippi State University, and his Ph.D. from the University of Alabama.

Kenneth M. Jennings

Kenneth M. Jennings was the Richard de Raismes Professor of Industrial Relations at the University of North Florida, where he taught undergraduate and graduate courses in labor relations and human resource management for more than 20 years. An engaging teacher and prolific scholar, he wrote numerous books, including Balls and Strikes: The Money Game in Professional Baseball, and Labor Relations at the New York Daily News. His articles have appeared in the Industrial and Labor Relations Review, Industrial Management, Personnel Journal, Employee Relations Law Journal, and Transportation Journal. Before academia, Dr. Jennings worked in industrial relations for Union Carbide. He earned his B.S. from Knox College, and his M.S. and Ph.D. from the University of Illinois.

Roger S. Wolters

Roger S. Wolters is professor emeritus in the Department of Management at Auburn University, where his primary interests included labor law, collective bargaining, and dispute resolution. Coauthor of Labor Relations: An Experiential and Case Approach with William H. Holley, Jr., his research was published in Labor Law Journal, Arbitration Journal, Employee Responsibilities and Rights Journal, Journal of Construction Engineering and Management, Industrial Relations, and other journals. Dr. Wolters has consulted to private and public organizations, and served as an Administrative Hearing Officer for grievances with the City of Auburn, Alabama. He earned his B.B.A. and M.A. from the University of North Florida, and his Ph.D. in Labor and Industrial Relations from the University of Illinois.