Instructor's Resource CD-ROM
(ISBN-10: 1133107400 | ISBN-13: 9781133107408)
Place the resources you need to teach this course at your fingertips with this all-in-one CD-ROM. You'll find teaching suggestions for each chapter and an invaluable, time-saving syllabus. The convenient ExamView® electronic test bank lets you to customize tests in minutes and automatically grade answers. Dynamic PowerPoint® presentations for each chapter help bring lectures to life with meaningful images to support your lectures.
Career Readiness CourseMate with eBook Instant Access Code
(ISBN-10: 113315963X | ISBN-13: 9781133159636)
Engaging, trackable and affordable, CourseMate for THE WORLD OF CUSTOMER SERVICE, 3rd Edition brings course concepts to life with interactive learning, study, and exam preparation tools that support this printed text. Watch student comprehension soar as this textbook-specific website goes beyond the book to deliver an interactive eBook and interactive teaching and learning tools, including quizzes, flashcards, videos and more. Engagement Tracker, a first-of-its-kind tool, monitors student engagement in your course.
List Price = $138.95
| CengageBrain Price = $138.95
| College Bookstore Wholesale Price = $138.95