Higher Education

Building Management Skills: An Action-First Approach, 1st Edition

  • Richard L. Daft Vanderbilt University
  • Dorothy Marcic Vanderbilt University
  • ISBN-10: 0324235992  |  ISBN-13: 9780324235999
  • 672 Pages
  • © 2014 | Published
  • College Bookstore Wholesale Price = $140.25

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MindTap


What is it?
MindTap from Cengage Learning is the first digital solution in a new category—the Personal Learning Experience. This highly customizable program of digital products and services offers both instructor and class choices in content, platforms, devices and learning tools. Students engage better in their course through MindTap’s well-orchestrated multimedia content and in-context interactive exercises, quizzes and apps. At the same time, instructors can track students’ use, activities and comprehension in real time, and incorporate their own content into the learning path, customizing the tools and text to integrate today’s teachable moments. A wide selection of apps – called MindApps – enhance the learning process. MindApps include homework solutions, online tutoring, text-to-speech, plagiarism checking, social media integration, and more.

The Personal Learning Experience
In a Cengage Learning/Eduventures study, 86% of students reported their academic engagement and learning outcomes improved as they increasingly used digital tools in their coursework. But to optimize this improvement, technology must be paired with authoritative content and flexible deployment, combining services, devices and content into a single offering that works with any supported LMS. Cengage Learning’s response to these challenges is MindTap: a personal learning experience that’s customizable, device-agnostic and already available for many Cengage Learning courses and titles.

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About

Overview

Daft and Marcic's action-first approach turns the traditional learning model on its end. Instead of starting with concepts and moving to application, this text starts with application, an introductory problem or challenge that encourages students to first empty out their ideas so they are ready to understand new ideas and acquire new skills. Each chapter provides a menu of teaching resources for student challenges, engagement, applications, and learning, ample opportunity to fill students up with the spot-on management skills they'll need to be successful managers. This new learning philosophy leads students through a seven-step learning process: 1. Manager Challenge, 2. Initial Response, 3. Discover Yourself, 4. Discover Knowledge, 5. Action Learning Exercises, 6. Test Your Mettle, and 7. Personal Skills Log. Shorter, highly-focused chapters take students through each of these seven steps, allowing them to capture the essence and critical points for each topic. The mass of research material has been condensed and focused into discrete learning packages (chapters) designed specifically for student engagement. BUILDING MANAGEMENT SKILLS offers a unique new set of Challenge Videos that are specifically designed to help develop your students' decision-making and thinking skills. After students watch the video challenge they are asked to respond to the challenge by solving the problem, helping them see the relevance of the chapter material and answering the question "Why do I need to know this material?". These innovative, decision-making Challenge Videos are also available in CengageNOW, making them an assignable and auto-gradable, out-of-class assignment. Organized around a new learning philosophy, with new technology and a coherent learning package for students to acquire management skills through an active "first do, then learn" approach, Daft and Marcic have created a truly unique teaching and learning experience with BUILDING MANAGEMENT SKILLS.

Features and Benefits

  • PROBLEM BASED LEARNING APPROACH: Based on the latest findings about how people learn, this unique text uses problem-based learning to have students "first do, then learn." Students start with a realistic problem scenario upon which they take action before learning a concept or skill. Action on the problem reveals to students their learning gap, how little they know, which opens students' minds to knowledge and synthesis, completing a learning cycle.
  • LESS IS MORE: This skills text is highly focused and uses small bites. Sixteen shorter chapters capture the essence and critical points for each topic, condensing the mass of research material into discrete learning packages (chapters) for student engagement.
  • COMPLETE PACKAGE: Instructors are provided a menu of teaching tools in the text and instructor's manual to guide each student's skills learning.
  • CengageNOW FOR DAFT/MARCIC'S BUILDING MANAGEMENT SKILLS: This robust, online course management system gives you more control in less time and delivers better student outcomes NOW. CengageNOW for BUILDING MANAGEMENT SKILLS includes book-specific resources that can be assigned and graded automatically, along with a menu of multimedia tools for students. Flexible assignments, automatic grading and an exportable gradebook with reports save you valuable time. The Personalized Study Plan diagnostic tool empowers students to master concepts, prepare for exams, and become more involved in class. Because a modern eBook is automatically integrated within CengageNOW, you can provide your students with price flexibility for your course! Also, available upon request, CengageNOW can be integrated with a variety of Learning Management Systems (i.e. BlackBoard).
  • INTEGRATED LEARNING SYSTEM WITH SEVEN BUILDING BLOCKS: Each chapter starts with a professional video incident to challenge students and reveal their personal knowledge gap. Students then proceed as assigned by their instructor with questionnaire feedback, text resources, deliberate practice and team exercises, action learning exercises, and writing down their takeaways. The building blocks are described below.
  • MANAGER CHALLENGE AND INITIAL RESPONSE: The first section of each chapter is a learning challenge based on a real-world problem faced by a manager. These problems/incidents are provided as short videos that instructors can use to begin the class. Cases are also provided for instructors who prefer not to show videos. After students watch the original video challenge and/or read the associated case, the instructor allows students to solve the problem, either through written analysis, discussion, or role-play. Trying to respond correctly to the video challenge or "problem" immediately answers the question implicit in the students' mind: "Why do I need to know this material?" This challenge and the students' response to it also provides a benchmark of student skill for the students' later realization of how much they have learned.
  • DISCOVER YOURSELF: A series of questionnaires allow students to better understand their personal style and competency concerning the subject matter of a particular chapter. When they are aware of their current tendencies, they are better able to internalize new concepts. Follow up "Interpret Your Score" boxes are included in the Discover Knowledge section of each chapter.
  • DISCOVER KNOWLEDGE: Students are provided with research-based knowledge and ideas. Learning resources within this section of each chapter include text material, self-assessment interpretations, real-world examples, and various engaging boxed features. Students are exposed to multiple perspectives on how the current problem and future problems might be solved.
  • ACTION LEARNING EXERCISES: Individual deliberate practice exercises, in-class team exercises, and field team exercises are provided so students can apply and test their new knowledge and skills. Action learning means learning by doing, individually or in teams both inside and outside the classroom.
  • TEST YOUR METTLE: Students are enabled to apply their new skills to new problems and cases, including role-play exercises, case incidents, and video applications. Students can be challenged with new exercises and incidents to expand their learning even further. They can again learn based on their own actions rather than from text memorization.
  • PERSONAL SKILLS LOG: Students have the opportunity to record what they have learned, capturing insights. By writing down their key learning takeaways, students crystallize what they have learned compared to their initial response to the opening management challenge. These takeaways can be aggregated and analyzed at the end of the course so students can make visible and appreciate their progress.

Table of Contents

Part I: PERSONAL.
1. Your Manager Strengths and Weaknesses.
2. Learning About Yourself.
3. Managing Yourself to Get Things Done.
4. Creative Problem Solving.
5. How Managers Communicate.
6. Becoming an Ethical Manager.
Part II: INTERPERSONAL.
7. Motivating for Performance.
8. Getting Things Done Through Networks, Relationships, and Influence.
9. Develop People with Coaching and Feedback.
10. Handling Difficult Conversations, Conflict, and Negotiation.
11. Managing Your Boss.
Part III: MANAGING TEAMS AND ORGANIZATIONS.
12. Managing Teams.
13. Getting Things Done through Performance Management.
14. Managing Global Diversity.
15. Positive Leadership.
16. Managing Positive Change.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Printed Text + CengageNOW Instant Access

ISBN-10: 1305587707  | ISBN-13: 9781305587700

List Price = $199.95  | CengageBrain Price = $199.95  | College Bookstore Wholesale Price = $150.25

This Bundle Includes:

  • Building Management Skills: An Action-First Approach
    List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $140.25
  • CengageNOW™, 1 term (6 months) Instant Access
    List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00


ePack: Printed Text + CourseMate with Career Transitions 2.0 Instant Access

ISBN-10:  1305526813 | ISBN-13:  9781305526815

List Price = $199.95  | CengageBrain Price = $199.95  | College Bookstore Wholesale Price = $150.25

This Bundle Includes:

  • Building Management Skills: An Action-First Approach
    List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $140.25
  • CourseMate with Career Transitions 2.0, 1 term (6 months) Instant Access
    List Price = $130.00  | CengageBrain Price = $130.00  | College Bookstore Wholesale Price = $130.00


Efficacy and Outcomes

Reviews

"I am really excited to see how the author implements both the "Do first then learn" and "Less is more" philosophies. These two philosophies set the text apart from other offerings that just focus on providing information and then activities related to theory." "I would describe this text as an innovative approach to skills that covers all of the major areas that we are used to addressing. The difference is in the text's ability to "show" students areas of deficiency and thus motivate them to acquire, develop, and practice the relevant skills." "I'm excited about the idea of this text. If the authors effectively implement the do then learn as well as the less is more approach, coupled with fresh, innovative video scenarios, I would strongly consider this text for adoption."

— Morgan R. Milner, Eastern Michigan University

"A novel way to organize/approach the material in a traditional skills/OB course."

— Karen S. Markel, Oakland University

"You need to place it [this book] on the market as the most innovative product in the world. And, here is a selling point: in today's destroyed economic times, after witnessing the fall of Wall Street and Ponzi schemes, managers today must be able to be creative, innovative, and be a catalyst for change. It's not the same old routine for today's managers; planning, controlling and organizing. Today, managers are supposed to not only manage people, but turn their employees into a competitive advantage."

— Kimberly Goudy, Central Ohio Technical College

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Video DVD  (ISBN-10: 0324363575 | ISBN-13: 9780324363579)

Captivate students with engaging videos that reinforce the book's themes and deepen their understanding of the management skills concepts. Brand new video challenges written by text author Dorothy Marcic challenge students to compare good vs. poor management practices. On the Job videos provide an in-depth look into a variety of real world-class companies.

Instructor's Resource CD-ROM  (ISBN-10: 1133935966 | ISBN-13: 9781133935964)

Place all the key resources you need at your fingertips with this all-in-one, convenient source. This CD-ROM includes the Instructor's Manual, Test Bank, ExamView®, and PowerPoint® slides, giving you the ultimate tool for customizing your lectures and presentations. Instructor's Manual: Whether you are a new or seasoned instructor, the Instructor's Manual provides time-saving resources to assist in class preparation. Additional detail for text assessments, exercises, role-plays, and cases will save you time and allow you to create the best possible learning experience for your students. Test Bank: Check your students' understanding of key principles in this thoroughly vetted Test Bank. A variety of question types are tagged to Bloom's taxonomy, AACSB learning outcomes, level of difficulty, and text topic. Each Test Bank chapter is delivered in a Word document and via ExamView online testing software. PowerPoint: Bring your lectures to life and clarify concepts for students with the dynamic PowerPoint® slides that accompany this text. Graphic figures from the text, lecture outlines, and innovative adaptations enhance any classroom presentation.

CourseMate with Career Transitions 2.0, 1 term (6 months) Instant Access  (ISBN-10: 1133942458 | ISBN-13: 9781133942450)

Engaging, trackable, and affordable, the new CourseMate website offers a dynamic way to bring course concepts to life with interactive learning, study, and exam preparation tools that support this printed edition of the text. Watch student comprehension soar with all-new flash cards and engaging games, audio summaries, self assessments, streaming videos, and more in this textbook-specific website. A complete e-book provides you with the choice of an entire online learning experience. CourseMate goes beyond the book to deliver what you need.

List Price = $130.00  | CengageBrain Price = $130.00  | College Bookstore Wholesale Price = $130.00

CengageNOW™, 1 term (6 months) Instant Access  (ISBN-10: 0324363540 | ISBN-13: 9780324363548)

This robust, online course management system gives you more control in less time and delivers better student outcomes -- NOW. CengageNOW includes teaching and learning resources organized around lecturing, creating assignments, grading, quizzing, and tracking student progress and performance. Flexible assignments, automatic grading and a gradebook option provide more control while saving you valuable time. A Personalized Study diagnostic tool empowers students to master concepts, prepare for exams, and become more involved in class.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

MindTap® Management, 1 term (6 months) Instant Access for Daft/Marcic's Building Management Skills: An Action-First Approach  (ISBN-10: 128551355X | ISBN-13: 9781285513553)

MindTap is a fully online, highly personalized learning experience built upon Cengage Learning content. MindTap combines student learning tools - readings, multimedia, activities and assessments - into a singular Learning Path that guides students through their course. Instructors personalize the experience by customizing authoritative Cengage Learning content and learning tools, including the ability to add their own content in the Learning Path via apps that integrate into the MindTap framework seamlessly with Learning Management Systems.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

Student Supplements

CengageNOW on Blackboard, 1 term (6 months) Instant Access  (ISBN-10: 1285871642 | ISBN-13: 9781285871646)

Have the tools you need to be successful A variety of tools are available in CengageNOW™, all combined in one easy-to-use resource designed to improve your grades. Some resources get you prepared for class and help you succeed on homework, and others show you specific areas where you can work to improve. Stay ahead of the course requirements CengageNOW shows you the path through your course—from first day through finals. Once you know what’s expected, it’s easier to complete your assignments. Gain understanding that stays with you Do well on tests as well as the assignments! Bridge the gap between homework and tests by using CengageNOW to truly understand the material. Self-study and review materials keep you on the right track, to make sure your understanding goes beyond memorization. Set yourself up for better grades Why wonder where you stand? CengageNOW includes trackable assignments and grades. It tells you what to do to improve your grade, and gives you the tools to accomplish it! Student Testimonials: “I love the check your work option. Really, when you’re having a hard time figuring out an answer, sometimes working backwards is the best way to understand conceptually what you’re doing wrong.” - Brad Duncan University of Utah “I liked the videos because they were short enough to teach me and because they were short, I was able to find time to watch them again and again if I did not understand the first time.” - Jennifer Wright Northeast Wisconsin Technical College CTA: Ask your instructor about CengageNOW for this course.

List Price = $99.00  | College Bookstore Wholesale Price = $99.00

CengageNOW with Cengage Learning Write Experience 2.0 Powered by MyAccess, 1 term (6 months) Instant Access  (ISBN-10: 128575882X | ISBN-13: 9781285758824)

Have the tools you need to be successful A variety of tools are available in CengageNOW™, all combined in one easy-to-use resource designed to improve your grades. Some resources get you prepared for class and help you succeed on homework, and others show you specific areas where you can work to improve. Stay ahead of the course requirements CengageNOW shows you the path through your course—from first day through finals. Once you know what’s expected, it’s easier to complete your assignments. Gain understanding that stays with you Do well on tests as well as the assignments! Bridge the gap between homework and tests by using CengageNOW to truly understand the material. Self-study and review materials keep you on the right track, to make sure your understanding goes beyond memorization. Set yourself up for better grades Why wonder where you stand? CengageNOW includes trackable assignments and grades. It tells you what to do to improve your grade, and gives you the tools to accomplish it! Student Testimonials: “I love the check your work option. Really, when you’re having a hard time figuring out an answer, sometimes working backwards is the best way to understand conceptually what you’re doing wrong.” - Brad Duncan University of Utah “I liked the videos because they were short enough to teach me and because they were short, I was able to find time to watch them again and again if I did not understand the first time.” - Jennifer Wright Northeast Wisconsin Technical College CTA: Ask your instructor about CengageNOW for this course.

List Price = $109.00  | College Bookstore Wholesale Price = $109.00

LMS Integrated for CourseMate™, 1 term (6 months) Instant Access  (ISBN-10: 1285751264 | ISBN-13: 9781285751269)

List Price = $130.00  | College Bookstore Wholesale Price = $130.00

CourseMate with Career Transitions 2.0, 1 term (6 months) Instant Access  (ISBN-10: 1133942458 | ISBN-13: 9781133942450)

Make the grade with CourseMate. This interactive website helps you make the most of your study time by accessing everything you need to succeed online in one convenient place. This new CourseMate provides an interactive eBook that allows you to take notes; highlight, bookmark, and search a complete e-book; and reference in-context glossary definitions. Numerous interactive learning tools, such as quizzes, flashcards, videos, and more, help you master today's management concepts.

List Price = $130.00  | CengageBrain Price = $130.00  | College Bookstore Wholesale Price = $130.00

CengageNOW™, 1 term (6 months) Instant Access  (ISBN-10: 0324363540 | ISBN-13: 9780324363548)

CengageNOW is an easy-to-use online resource that helps you study in LESS TIME to get the grade you want NOW. A Personalized Study diagnostic tool assists you in accessing areas where you need to focus study. Built-in technology tools help you master concepts as well as prepare for exams and daily class.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

MindTap® Management, 1 term (6 months) Instant Access for Daft/Marcic's Building Management Skills: An Action-First Approach  (ISBN-10: 128551355X | ISBN-13: 9781285513553)

MindTap™ Management for Daft/Marcic's Building Management Skills: An Action-First Approach provides you with the tools you need to better manage your limited time -- you can complete assignments whenever and wherever you are ready to learn with course material specially customized for you by your instructor and streamlined in one proven, easy-to-use interface. With an array of tools and apps -- from note taking to flashcards -- you'll get a true understanding of course concepts, helping you to achieve better grades and setting the groundwork for your future courses. Access to this product is valid for 6 months of usage.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

LMS Integrated for MindTap® Management, 1 term (6 months) Instant Access  (ISBN-10: 1285588088 | ISBN-13: 9781285588087)

This access code will provide you with seamless access to your MindTap™ Management resources from within your campus Learning Management System. You will be prompted to enter this access code the first time that you click on a link in your course that includes Cengage content.

List Price = $99.00  | CengageBrain Price = $99.00  | College Bookstore Wholesale Price = $99.00

Cengage Learning Write Experience 2.0 Powered by MyAccess, 1 term (6 months) Instant Access  (ISBN-10: 1285758811 | ISBN-13: 9781285758817)

List Price = $99.00  | College Bookstore Wholesale Price = $99.00

Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285795253 | ISBN-13: 9781285795256)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | CengageBrain Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing with Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 128578765X | ISBN-13: 9781285787657)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Quizzing, 1 term (6 months) Instant Access  (ISBN-10: 1285791452 | ISBN-13: 9781285791456)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Meet the Author

Author Bio

Richard L. Daft

Richard L. Daft, Ph.D., is the Brownlee O. Currey, Jr. Professor of Management and Principal Senior Lecturer in the Owen Graduate School of Management at Vanderbilt University, where he specializes in the study of leadership and organization theory. Dr. Daft is a fellow of the Academy of Management and has served on the editorial boards of Academy of Management Journal, Administrative Science Quarterly, and Journal of Management Education. He was associate editor-in-chief of Organization Science and associate editor of Administrative Science Quarterly. Dr. Daft has authored or co-authored 13 books, including The Executive and the Elephant, Organization Theory and Design, and Management. He also has authored dozens of scholarly articles, papers, and chapters, and he has published in the Administrative Science Quarterly, Academy of Management Journal, Academy of Management Review, Strategic Management Journal, Journal of Management; Accounting, Organizations and Society, Management Science, MIS Quarterly, and Organizational Behavior Teaching Review. Dr. Daft has received several government research grants in organization design, organizational innovation and change, strategy implementation, and organizational information processing. An active teacher and respected consultant, Dr. Daft has served as associate dean and helped manage a start-up enterprise. He has been involved in management development and consulting for numerous organizations, including the American Banking Association, AutoZone, Bridgestone, Vulcan Materials, TVA, Pratt & Whitney, Allstate Insurance, State Farm Insurance, the United States Air Force, the U.S. Army, Central Parking System, USAA, Bristol-Myers Squibb, and Vanderbilt University Medical Center.

Dorothy Marcic

Dorothy Marcic, EdD, MPH, is a professor at Columbia University and a former faculty member at Vanderbilt University. Dr. Marcic is also a former Fulbright Scholar at the University of Economics in Prague and the Czech Management Center, where she taught courses and did research in leadership, organizational behavior, and cross-cultural management. She teaches courses at the Monterrey Institute of International Studies and at the University of Economics in Prague, and she has taught courses and given presentations at the Helsinki School of Economics, Slovenia Management Center, College of Trade in Bulgaria, City University of Slovakia, Landegg Institute in Switzerland, the Swedish Management Association, Technion University in Israel, and the London School of Economics. She has served on the boards of the Organizational Teaching Society, the Health Administration Section of the American Public Health Association, and the Journal of Applied Business Research. Dr. Marcic has authored 12 books, including Organizational Behavior: Experiences and Cases, (South-Western Publishing, 6th Edition, 2001), Management International (West Publishing, 1984), Women and Men in Organizations (George Washington University, 1984), and Managing with the Wisdom of Love: Uncovering the Virtue in People and Organizations (Jossey-Bass, 1997), which was rated one of the top 10 business books of 1997 by Management General. In addition, she has had dozens of articles printed in publications such as Journal of Management Development, International Quarterly of Community Health Education, Psychological Reports, and Executive Development. Professor Marcic has conducted hundreds of seminars on various business topics and consulted for executives at various companies.

Manager Challenge Videos

Building Management Skills: Manager Challenge Videos

BUILDING MANAGEMENT SKILLS offers a unique set of Manager Challenge Videos that are specifically designed to help develop your students' decision-making and critical thinking skills. Tied to the Manager Challenge section at the beginning of each chapter, these short, entertaining videos present real-world situations faced by managers.  After students watch the video challenge they are asked to respond to the challenge by solving the problem, helping them see the relevance of the chapter material and answering the question "Why do I need to know this material?".

 

These innovative, decision-making Manager Challenge Videos are available as a DVD, as well as within CourseMate and CengageNOW, making them assignable and auto-gradable.


 

 

 

 

 

 

 

 

 


Making the Videos - Behind the Scenes

The following videos provide you with a "behind the scenes" look at the making of these original Manager Challenge Videos. Dorothy Marcic & Dick Daft interview Don Downie, director of the videos, to show how management concepts apply to the process of making these videos.