Higher Education

Procedures & Theory for Administrative Professionals, 7th Edition

  • Karin Stulz Northern Michigan University
  • Kellie A. Shumack, Ph.D. Auburn University, Montgomery
  • Patsy Fulton-Calkins University of North Texas
  • ISBN-10: 111157586X  |  ISBN-13: 9781111575861
  • 480 Pages
  • Previous Editions: 2009, 2004, 2000
  • © 2013 | Published
  • College Bookstore Wholesale Price = $140.25
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About

Overview

PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning to a job with greater responsibility. Instruction and activities target new technology and build communication and human relation skills. Emphasis on critical thinking, creative problem solving, and professional development prepare students for challenges they will face in today's global market place. The seventh edition has been reorganized to offer more thorough coverage of key topics ranging from new technologies, the changing workplace, leadership, and personal finance. This text is packed with professional pointers, technology, and practical activities that prepare students for success in today's global workplace.

Additional Product Information

Features and Benefits

  • PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION features practical, real-world learning activities tied directly to critical thinking, team-building, communication, and technology skills.
  • Concepts in each chapter are reinforced with meaningful end-of-chapter activities and interactive Web activities.

Table of Contents

Part I: THE DYNAMIC WORKPLACE.
1. The Workplace - Constantly Changing.
2. Your Professional Image.
3. Workplace Teams.
Part II: WORKFORCE BEHAVIORS.
4. Self-Management.
5. Ethical Theories and Behaviors.
6. Leadership.
7. Customer Service.
Part III: COMMUNICATION ESSENTIALS.
8. Written Communication.
9. Verbal Communication and Presentations.
10. Global Communication - Technology and Etiquette.
Part IV: RECORDS AND FINANCIAL MANAGEMENT.
11. Records Management.
12. Managing Electronic Records.
13. Personal Finance and Investment Strategies.
Part V: PROFESSIONAL RESPONSIBILITIES AND GROWTH.
14. Event Planning.
15. Travel Arrangements.
16. Workplace Mail and Copying.
17. Job Search and Advancement.

What's New

  • 21st CENTURY SKILLS feature builds critical thinking, problem solving, and collaboration skills that are vital to successful interactions on the job. These skills are applied in activities in leadership, project management, brainstorming, and more.
  • COMPLETELY REORGANIZED TABLE OF CONTENTS. This overhaul provides a stronger logical flow and reduces overlap of topics.
  • RECORDS MANAGEMENT topics are now organized in two chapters, giving greater coverage of concepts.
  • EMPHASIS ON RELEVANT TOPICS. Issues affecting administrative professionals such as self-management, networking, changing workplace roles and responsibilities, job outlook and opportunities, and setting and achieving goals.
  • GLOBAL COMMUNICATION CHAPTER EMPHASIZES TECHNOLOGY. Changes in processes and technology impact professionals at work today.
  • COVERAGE OF CURRENT TECHNOLOGY. This edition includes up-to-date coverage of contemporary technology such as wikis, blogs, online surveys, voicethreads and how professionals use these tools in today's office. Tech Talk features, end-of-chapter activities and Web exercises teach and apply these technologies.
  • END-OF-CHAPTER ACTIVITIES. A wide variety of practical activities emphasize communication, workplace skills and building relationships.
  • CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + Office Technology CourseMate with eBook Printed Access Card

ISBN-10: 1133396011  | ISBN-13: 9781133396017

List Price = $199.95  | College Bookstore Wholesale Price = $150.25

This Bundle Includes:

  • Procedures & Theory for Administrative Professionals
    List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $140.25
  • CourseMate with Career Transitions 2.0 Printed Access Card
    List Price = $186.95  | College Bookstore Wholesale Price = $140.25


ePack: Procedures & Theory for Administrative Professionals, 7th + SAM 2010 Assessment, Training, and Projects v2.0 Instant Access + BCOM (with CourseMate Printed Access Card), 4th + Computer Concepts and Microsoft Office 2010 Illustrated + Using Quickbooks Accountant 2012 for Accounting (with Data File CD), 11th + College Accounting: A Career Approach (with Quickbooks Acct 2013 CD), 12th

ISBN-10:  1305414896  | ISBN-13:  9781305414891

List Price = $824.95  | College Bookstore Wholesale Price = $611.00

This Bundle Includes:

  • Procedures & Theory for Administrative Professionals
    List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $140.25
  • SAM 2010 Assessment, Training, and Projects v2.0 Multi-Term Instant Access
    List Price = $132.00  | CengageBrain Price = $132.00  | College Bookstore Wholesale Price = $132.00
  • BCOM
    List Price = $64.95  | College Bookstore Wholesale Price = $48.75
  • Computer Concepts and Microsoft Office 2010 Illustrated
    List Price = $200.95  | CengageBrain Price = $200.95  | College Bookstore Wholesale Price = $150.75
  • Using Quickbooks Accountant 2012 for Accounting
    List Price = $200.95  | CengageBrain Price = $200.95  | College Bookstore Wholesale Price = $150.75
  • College Accounting: A Career Approach
    List Price = $178.95  | College Bookstore Wholesale Price = $134.25


ePack: Printed Text + CourseMate with Career Transitions 2.0 Instant Access

ISBN-10:  1305592778  | ISBN-13:  9781305592773

List Price = $199.95  | CengageBrain Price = $199.95  | College Bookstore Wholesale Price = $150.25

This Bundle Includes:

  • Procedures & Theory for Administrative Professionals
    List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $140.25
  • CourseMate with Career Transitions 2.0 Instant Access for Technology and Procedure
    List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $186.95


ePack: College Accounting, Chs. 1-12, 11th + Using Quickbooks Accountant 2012 for Accounting (w/ Data File CD), 11th + BCOM (w/ CourseMate Printed Access Card), 4th + Procedures & Theory for Admin. Professionals, 4th + Procedures & Theory for Admin. Professionals, 7th + Computer Concepts and Microsoft Office 2010 Illustrated + SAM 2010 Assessment, Training, and Projects v2.0 Instant Access

ISBN-10:  1305600207 | ISBN-13:  9781305600201

List Price = $824.95  | College Bookstore Wholesale Price = $611.25

This Bundle Includes:

  • College Accounting, Chapters 1-12
    List Price = $179.95  | CengageBrain Price = $179.95  | College Bookstore Wholesale Price = $135.00
  • Procedures & Theory for Administrative Professionals
    List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $140.25
  • SAM 2010 Assessment, Training, and Projects v2.0 Multi-Term Instant Access
    List Price = $132.00  | CengageBrain Price = $132.00  | College Bookstore Wholesale Price = $132.00
  • BCOM
    List Price = $64.95  | College Bookstore Wholesale Price = $48.75
  • Computer Concepts and Microsoft Office 2010 Illustrated
    List Price = $200.95  | CengageBrain Price = $200.95  | College Bookstore Wholesale Price = $150.75
  • Using Quickbooks Accountant 2012 for Accounting
    List Price = $200.95  | CengageBrain Price = $200.95  | College Bookstore Wholesale Price = $150.75


Efficacy and Outcomes

Reviews

"The 21st Century Skills feature is extremely helpful . . . and not just for students."

— Sherry Stanfield, RN, Miller-Motte Technical College

"The Global Communication chapter … offers a lot of information to generate good class discussions."

— Rochelle A. Kunkel, Kanakee Community College

"The Tech Tools activity is a great use of the chapter content. I particularly liked the section on soft skills and the assignments relative to communication and making introductions. Also liked the information about international business customs and etiquette, which is more important than many students may realize."

— Debra Pressley, Blue Ridge Community College

"This assignment gets students thinking toward a career rather than just an initial job by creating a permanent portfolio of their work."

— Debra Pressley, Blue Ridge Community College

"Excellent end-of-chapter activities; so many to pick from. Thank you!"

— Deborah Franklin, Bryant & Stratton College

"Tech Talk, 21st Skills, and Professional Pointers really set this book apart from other books. Good discussion points are in these features. Nice work!"

— Deborah Franklin, Bryant & Stratton College

"The Professional Pointers are right to the point, and very easy to comprehend."

— Monica Carmichael, Miller-Motte Technical College

"This chapter was filled with great information that is needed for our future workers. I feel that the activities at the end of the chapter are more than enough for students to gain practical and motivating experience."

— Monica Carmichael, Miller-Motte Technical College

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD-ROM  (ISBN-10: 1111581878 | ISBN-13: 9781111581879)

CourseMate with Career Transitions 2.0 Instant Access for Technology and Procedure  (ISBN-10: 1111957886 | ISBN-13: 9781111957889)

Cengage Learning's CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. CourseMate goes beyond the book to deliver what you need! CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS includes an interactive eBook and interactive teaching and learning tools including: Quizzes, Flashcards, Videos, Chapter Audio Commentary from the authors and Tech Tools. Also included is Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course. This Instant Access Code can be purchased at www.cengagebrain.com.

List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $186.95

Student Supplements

CourseMate with Career Transitions 2.0 Instant Access for Technology and Procedure  (ISBN-10: 1111957886 | ISBN-13: 9781111957889)

Make the most of your study time by accessing everything you need to succeed in one place. CourseMate includes: An interactive eBook with highlighting, note taking and an interactive glossary; Interactive learning tools including: Quizzes, Flashcards, Videos, Chapter Audio Commentary from the authors, Tech Tools, and more! This Instant Access Code can be purchased at www.cengagebrain.com.

List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $186.95

LMS Integrated for CourseMate with Career Transitions 2.0, 1 term (6 months) Instant Access  (ISBN-10: 1285597486 | ISBN-13: 9781285597485)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your administrative professionals course in one place. Read your eBook, take notes, review flashcards, and take practice quizzes—all online with MindLink for CourseMate.

List Price = $186.95  | CengageBrain Price = $186.95  | College Bookstore Wholesale Price = $186.95

Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285795938 | ISBN-13: 9781285795935)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing, 1 term (6 months) Instant Access  (ISBN-10: 1285792130 | ISBN-13: 9781285792132)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $5.00  | College Bookstore Wholesale Price = $5.00

Quizzing with Flash Cards Instant Access  (ISBN-10: 1285788338 | ISBN-13: 9781285788333)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Meet the Author

Author Bio

Karin Stulz

Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.

Kellie A. Shumack, Ph.D.

Kellie A. Shumack is an associate professor of instructional technology and a department head in the College of Education at Auburn Montgomery. She has worked as an administrative assistant and has taught at the secondary, community college, and university levels. Kellie has designed numerous college courses in both the online and face-to-face environments. She has authored multiple peer-reviewed journal articles, two textbooks, and several book chapters, and she has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award, received the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award, and maintains a certificate to teach online courses at the postsecondary level.

Patsy Fulton-Calkins

Dr. Patsy J. Fulton-Calkins’ experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who’s Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.