Higher Education

Hotel/Motel Operations: An Overview, 2nd Edition

  • Suzanne Weissinger Freelancer
  • ISBN-10: 0766812146  |  ISBN-13: 9780766812147
  • 216 Pages
  • Previous Editions: 1989
  • © 2000 | Published
  • College Bookstore Wholesale Price = $132.00



This concise text gives travel and tourism students a look at the organizational and operational aspects of lodgings. It covers all departments of a property including front-office operations such as registration, luggage, room keys, accounting, checking out, housekeeping, engineering and security, and the food and beverage department. Students can gain insight into multiple career choices and understand the dependency and complex coordination demanded in an entire property. Methods of marketing a property are explained, and sections are included on customer relations and dealing with international visitors. Each chapter has activities for the students and projects are offered that involve visiting a property, interviews, shadowing, or library work for in-depth research and first-hand experiences in hotel operations. An extensive teacher's manual gives instructors the tools to prepare lesson plans and administer tests.

Additional Product Information

Features and Benefits

  • up-to-date references and Web sites listing hotel choices help readers take advantage of the most recent technology available to operate hotels and motels

Table of Contents

Chapter 1: Lodgings. Chapter 2: The Hospitality Business and You. Chapter 3: Classification of Lodging Facilities. Chapter 4: Front-Office Operations - Reservation. Chapter 5: Front-Office Operations - Registration, Luggage, Room Keys, Information, Mail, Telephone. Chapter 6: Front-Office Operations - Accounting and Checking Out. Chapter 7: Housekeeping, Engineering and Security. Chapter 8: Food and Beverage Department. Chapter 9: Sales and Marketing, Meeting Planning, Servicing Groups. Chapter 10: Accommodations.

What's New

  • training examples and information on customer service included to broaden career development skills
  • off-site study projects such as visiting a property, interviewing professionals, and research assignments provide an inside look at hotel operations
  • expanded glossary helps readers recognize the terminology used in hotel/motels regardless of the chosen tourism career


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Manual  (ISBN-10: 0766812154 | ISBN-13: 9780766812154)