Higher Education

Hotel Sales and Operations, 1st Edition

  • Ahmed Ismail Indiana University/Purdue University-Indianapolis Campus
  • ISBN-10: 0827386478  |  ISBN-13: 9780827386471
  • 256 Pages
  • © 1999 | Published
  • College Bookstore Wholesale Price = $223.25

About

Overview

This comprehensive textbook offers a real world approach to hotel sales and operations. It goes beyond the theoretical information found in most other textbooks and offers real-world case studies that reinforce the theory. In addition, it includes background information on hotel operations and marketing to better prepare students to master the art of hotel sales. It introduces the concept of the sales triangle (room sales, catering sales, and outlet/ancillary sales) and illustrates the importance of each to the overall sales success of the hotel. This book outlines the important information and strategies students need to succeed in hotel sales and operations.

Features and Benefits

  • Industry Perspectives feature real world professionals who reinforce the theoretical content
  • introduces the concept of the sales triangle to teach readers how to sell
  • real-world glossary provides a comprehensive, easy-to-use resource that explains the concepts readers need to know to understand the hotel industry

Table of Contents

Chapter 1:The Foundation of Hotel Sales. Chapter 2: Hotel Marketing Concepts. Chapter 3: The Hospitality Sales Process. Chapter 4: The Hotel Sales Triangle and Action Triangles. Chapter 5: Sales Operations. Glossary. Index.

Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Bundle Catering Sales and Convention Services with Hotel Sales and Operations Texts  (ISBN-10: 0766876551 | ISBN-13: 9780766876552)

List Price = $589.95  | College Bookstore Wholesale Price = $443.25

Student Supplements

Bundle Catering Sales and Convention Services with Hotel Sales and Operations Texts  (ISBN-10: 0766876551 | ISBN-13: 9780766876552)

List Price = $589.95  | College Bookstore Wholesale Price = $443.25

Meet the Author

Author Bio

Ahmed Ismail

Ahmed Ismail holds a B.A in Management from Adolphus College. His experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. He has received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award, which he received twice.