Higher Education

Administrative Office Management, Complete Course, 13th Edition

  • Pattie Gibson Northern Arizona University
  • ISBN-10: 0538438576  |  ISBN-13: 9780538438575
  • 560 Pages
  • Previous Editions: 2000, 1996, 1991
  • © 2005 | Published
  • College Bookstore Wholesale Price = $142.50
  *Why an online review copy?
  • It's the greener, leaner way to review! An online copy cuts down on paper and on time. Reduce the wait (and the weight) of printed texts. Your online copy arrives instantly, and you can review it anytime from your computer or favorite mobile device.

If you prefer a print copy to review, please contact your representative.



Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.

Table of Contents

Part 1 Identifying Basic Concepts and Trends 1. The Evolution of Management Practices 2. Handling Administrative Management Challenges 3. Administrative Management Activities in the Workplace 4. Emerging Elements Impacting Administrative Management Practices 5. Managing Information, Technology, and Training in the Workplace Part 2 Managing Human Resources in the Workplace 6. Staffing Practices: Employment Laws and Job Analysis 7. On-the-Job Employee Practices 8. Employee Compensation, Recognition, and Company Policies 9. Health-Related and Other Workplace Issues 10. Work Ethics and Business Etiquette Issues Part 3 Practicing Leadership and Communication Skills 11. Leadership, Motivation, and Problem Solving in Organizations 12. Communicating in the Workplace 13. Group Dynamics, Teamwork, and Conflict Issues 14. Essential Business Communication Skills Part 4 Managing Essential Administrative Services 15. Office Design, Space, and Health Issues 16. Managing Workplace Safety 17. Other Workplace Productivity Systems Part 5 Managing Workplace Systems and Technology 18. Computer Network Systems and Security Issues 19. Internet Services and Computer Management Policies 20. Business and Computer Information Systems


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor's Resource CD  (ISBN-10: 0538438592 | ISBN-13: 9780538438599)

Meet the Author

Author Bio

Pattie Gibson

For more than 30 years, Dr. Pattie Gibson has taught a variety of highly successful courses in computer applications and business systems to high school, community college, and university students in Arizona and overseas in West Berlin and Stuttgart, Germany. Dr. Gibson is currently an assistant professor in educational leadership at Northern Arizona University. She has written and co-authored several textbooks addressing office management and office skills as well as customer service. Dr. Gibson received her undergraduate and master's degrees from Arizona State University and her doctorate from Northern Arizona University.