Higher Education

Administrative Medical Assisting, 7th Edition

  • includes Premium Website Printed Access Card
  • Linda L. French Simi Valley Adult School and Career Institute
  • Marilyn T. Fordney Ventura College, Ventura, CA
  • ISBN-10: 1133133924  |  ISBN-13: 9781133133926
  • 720 Pages
  • Previous Editions: 2008, 2004, 1998
  • © 2013 | Published
  • College Bookstore Wholesale Price = $85.00
  • Newer Edition Available
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About

Overview

ADMINISTRATIVE MEDICAL ASSISTING, 7E, is the most comprehensive learning package available for front-office medical assisting, featuring step-by-step procedures for job skills and the development of critical thinking through real-life scenarios. This proven package includes in-depth coverage of essential administrative competencies including professional and career responsibilities, interpersonal communications, records management, written communications, financial administration, and managing the office. Updated to reflect the latest accreditation and certification standards, this robust resource also features new or updated content in every chapter, including the latest requirements for skill competency, technology, insurance regulations and health care reform, and legal compliance essential for medical assistants to succeed as 21st-century allied health professionals.

Additional Product Information

Features and Benefits

  • More than 80 step-by-step procedures supporting over 100 essential job skills, all correlated to ABHES and CAAHEP competency standards, to help students develop their abilities while preparing for certification success.
  • Icons give quick reference to customer service applications, Health Care Reform, patient education, legal responsibilities, and compliance issues.
  • Stop and Think case scenarios apply chapter material to real-world applications, and help develop students' critical thinking skills.
  • Review questions in each chapter mimic the kinds of questions featured on certification exams, and relevant CMA(AAMA), RMA(AMT), and CMAS(AMT) competencies are listed for each chapter, enabling students to prepare for success as they seek professional certification.

Table of Contents

Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career As an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
Part III: RECORDS MANAGEMENT.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
Part IV: WRITTEN COMMUNICATIONS.
11. Written Correspondence.
12. Processing Mail and Telecommunications.
Part V: FINANCIAL ADMINISTRATION.
13. Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Health Insurance Systems and Claim Submission.
17. Procedural and Diagnostic Coding.
Part VI: MANAGING THE OFFICE.
18. Office Managerial Responsibilities.
19. Financial Management of the Medical Practice.
Part VII: EMPLOYMENT.
20. Summary of Future Health Care Trends.
21. Seeking a Position as An Administrative Medical Assistant (Internet only).

What's New

  • Extensive, up-to-date coverage of Health Care Reform and its impact on medical assisting, including information on the federal Patient Protection and Affordable Care Act, state insurance exchanges, HITECH, EHR incentive programs, and other new regulations and programs.
  • Extensive new and updated material throughout the text provides current information on essential topics such as electronic medical records, emergency preparedness, office safety, patient-centered medical home, concierge medicine.
  • New Chapter 17, Procedural and Diagnostic Coding, includes in-depth instructions for coding with ICD-10-CM, to give students giving exposure to the latest coding standards.
  • New Chapter 20, Summary of Future Health Care Trends, addresses global, cultural, environmental, political, and socioeconomic influences on health care, as well as future trends and goals to improve health care internationally.
  • Bonus Chapter 21, Seeking a Position as an Administrative Medical Assistant, is available online on the Premium Website at www.cengagebrain.com.
  • Information on CAAHEP and ABHES competencies has been expanded and updated, and the index now lists key reference terms used by these agencies, as well as terms included in the CMA, RMA, and CMAS exam outlines, making it easy to locate competency-related material.

Alternate Formats

Choose the format that best fits your student's budget and course goals

To customize your learning solution, contact your Learning Consultant for more information.

  • Book Only

    ISBN-10: 1133604129 | ISBN-13: 9781133604129

    List Price = $112.95  | CengageBrain Price = $112.95  | College Bookstore Wholesale Price = $85.00

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Printed Text + Workbook

ISBN-10: 1133798802  | ISBN-13: 9781133798804

List Price = $191.95  | CengageBrain Price = $191.95  | College Bookstore Wholesale Price = $144.00

This Bundle Includes:

  • Administrative Medical Assisting
    List Price = $112.95  | CengageBrain Price = $112.95  | College Bookstore Wholesale Price = $85.00
  • Workbook
    List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00


Bundle: Workbook + iLabs Printed Access Card for Medical Office Simulation Software 2.0

ISBN-10:  1305608720 | ISBN-13:  9781305608726

List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00

This Bundle Includes:

  • Workbook
    List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00
  • iLabs Printed Access Card for Medical Office Simulation Software 2.0
    List Price = $25.00  | College Bookstore Wholesale Price = $25.00


Supplements

All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Instructor Resource CD-ROM  (ISBN-10: 1133133940 | ISBN-13: 9781133133940)

The Instructor Resources CD commonly includes instructor slide presentations in Microsoft PowerPoint® for each core textbook chapter, computerized test bank with over 1000 questions, Instructor's Manual, Image Library, and other text-specific resources.

Instructor's Manual  (ISBN-10: 1133278825 | ISBN-13: 9781133278825)

Each chapter contains ABHES and CAAHEP Areas of Competency, Lesson Plan suggestions, additional activities, and answer keys.

Workbook  (ISBN-10: 1133278574 | ISBN-13: 9781133278573)

This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medical office, this workbook includes hundreds of practical, hands-on activities, including numerous critical thinking exercises, forms, and more than 100 administrative Job Skill competencies. Assignments are divided into: review questions, which cover all major topics; critical thinking exercises, which stimulate reasoning capabilities; Job Skills, which offer step-by-step direction for all major tasks; and Computer Competency exercises using Medical Office Simulation Software (MOSS 2.0).

List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00

CourseMate Instant Access  (ISBN-10: 1133134009 | ISBN-13: 9781133134008)

Interested in a simple way to complement your text and course content with study and practice materials? Cengage Learning's CourseMate to accompany Administrative Medical Assisting, 7E brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. [DISCIPLINE] CourseMate goes beyond the book to deliver what you need!

List Price = $112.95  | CengageBrain Price = $112.95  | College Bookstore Wholesale Price = $112.95

Interactive eBook  (ISBN-10: 1133133991 | ISBN-13: 9781133133995)

List Price = $138.95  | College Bookstore Wholesale Price = $104.50

Virtual Administrative Skills: for the Medical Assistant Instant Access Code  (ISBN-10: 1133133932 | ISBN-13: 9781133133933)

This exciting new digital learning product is a series of virtual hands-on simulations focused on Administrative Skills for medical assistants.

List Price = $57.50  | CengageBrain Price = $57.50  | College Bookstore Wholesale Price = $57.50

Student Supplements

Workbook  (ISBN-10: 1133278574 | ISBN-13: 9781133278573)

This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medical office, this workbook includes hundreds of practical, hands-on activities, including numerous critical thinking exercises, forms, and more than 100 administrative Job Skill competencies. Assignments are divided into: review questions, which cover all major topics; critical thinking exercises, which stimulate reasoning capabilities; Job Skills, which offer step-by-step direction for all major tasks; and Computer Competency exercises using Medical Office Simulation Software (MOSS 2.0).

List Price = $78.95  | CengageBrain Price = $78.95  | College Bookstore Wholesale Price = $59.00

WebTutor™ Advantage on Blackboard® Printed Access Card  (ISBN-10: 1133133967 | ISBN-13: 9781133133964)

Use the WebTutor to help manage your course. Course management tools include course calendar, chat, e-mail, threaded discussions, web links, and a white board. The WebTutor Advantage is loaded with content related to each chapter, such as objectives, frequently asked questions, glossary term flash cards, web links, critical thinking case studies with video assets and assessment quizzes.

List Price = $49.00  | CengageBrain Price = $49.00  | College Bookstore Wholesale Price = $36.75

WebTutor™ Advantage on Angel® Printed Access Card  (ISBN-10: 1133133975 | ISBN-13: 9781133133971)

Use the WebTutor to help manage your course. Course management tools include course calendar, chat, e-mail, threaded discussions, web links, and a white board. The WebTutor Advantage is loaded with content related to each chapter, such as objectives, frequently asked questions, glossary term flash cards, web links, critical thinking case studies with video assets and assessment quizzes.

List Price = $49.00  | CengageBrain Price = $49.00  | College Bookstore Wholesale Price = $36.75

LMS Integrated for CourseMate Instant Access  (ISBN-10: 1285762258 | ISBN-13: 9781285762258)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in your health course in one place. Read your eBook, take notes, review flashcards, and take practice quizzes—all online with MindLink for CourseMate.

List Price = $112.95  | CengageBrain Price = $112.95  | College Bookstore Wholesale Price = $112.95

Flash Cards, 1 term (6 months) Instant Access  (ISBN-10: 1285797310 | ISBN-13: 9781285797311)

Flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Interactive flashcards include terms and definitions for each chapter. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $4.00  | CengageBrain Price = $4.00  | College Bookstore Wholesale Price = $4.00

Quizzing Instant Access  (ISBN-10: 128579351X | ISBN-13: 9781285793511)

Interactive practice quizzes designed to work with your text can help you to review and learn essential terms and key concepts. True/false and multiple choice questions are included for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, flash cards are already included.

List Price = $5.00  | CengageBrain Price = $5.00  | College Bookstore Wholesale Price = $5.00

Quizzing with Flash Cards Instant Access  (ISBN-10: 1285789717 | ISBN-13: 9781285789712)

Interactive practice quizzes and flashcards designed to work with your text can help you to review and learn essential terms and key concepts. Flashcards contain terms and definitions for each chapter. Practice quizzes consist of true/false and multiple choice questions for each chapter. Check your score and take quizzes again if needed. A reference for where to find more material in the text is included with each answer. This is instant access product; at the completion of your purchase, simply go to "My Home" and gain immediate access to your product. Note: If you have purchased CourseMate for your title, practice quizzes and flashcards are already included.

List Price = $6.00  | CengageBrain Price = $6.00  | College Bookstore Wholesale Price = $6.00

Virtual Administrative Skills: for the Medical Assistant Instant Access Code  (ISBN-10: 1133133932 | ISBN-13: 9781133133933)

This exciting new digital learning simulation focuses on key administrative tasks performed in the medical office. Each task requires you to demonstrate your professionalism and knowledge to complete a variety of customer service, financial, and office maintenance activities. Resources, feedback, and reporting guide and assess you throughout, as you gain proficiency in performing these tasks. Through successful completion of the simulation, you can feel more confident in your ability and skills to begin a career as an administrative medical assistant.

List Price = $57.50  | CengageBrain Price = $57.50  | College Bookstore Wholesale Price = $57.50

Meet the Author

Author Bio

Linda L. French

Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.

Marilyn T. Fordney

Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations.